YouMail subscribers can read their voicemails just like email! No more listening to long-winded voicemails. Instantly scan the text wherever you are to get the message and get down to business!
YouMail offers two kinds of transcription plans:
Follow this link to view YouMail's Voicemail-to-Text plans and their pricing!
How Transcription Works
With machine-only transcriptions, your voicemail message is sent through voice-recognition software that automatically transcribes the message into text when you receive it.
In human-edited transcription plans, your message will be split into pieces and given to different professional transcribers who will listen to the message and transcribe it themselves. The message is split in order to preserve the privacy of your communications. Because actual humans listen to and transcribe the message, human-edited transcriptions take longer to send out to you.
You do not need to worry about your privacy. YouMail and our partners have taken several steps to ensure your privacy:
- Transcribers only have an audio file. None of your personal information is shared
- Voicemails are split into pieces and randomized, so it's extremely rare the same transcriber gets more than one of your voicemails
- All transcribers have signed agreements to preserve privacy with material penalties for violating it, similar to what is used in the medical industry to transcribe medical records.
(Note: Our transcription partners are either HIPAA compliant or have their human transcribers sign non-disclosure agreements that are very similar)
If you have machine-only transcription, your message is only seen by automated software that does not have the intelligence to understand context, accents, or regional dialects in the same way as a human, much in the way that your phone’s auto-correct feature works.
If you have human-edited transcription, your message is split up and sent to different transcribers in order to guarantee your privacy. As with any case in which something is taken apart and put back together, sometimes the full message is not pieced back together properly.
Regardless of the plan you have, the transcription software and human transcribers listen to the messages, any conditions that affect audio quality will affect the accuracy of your transcription. Background noise, poor signal quality, callers speaking quickly or mumbling, and so forth can affect the quality of your transcription.
If you would like to know more about getting voicemail-to-text up and running for you, please follow this link to our guide.