iPhone 6s and 6s Plus Instructions

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14 comments

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    Ryan Leger

    Does not work. Keep getting error msgs through activation phone numbers.

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    Ryan Leger

    Cannot get it to work.

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    Carissa Danao

    @Ryan It looks like your calls have been going to YouMail. If you are still experiencing issues, please reply back to the email from our support team.

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    Ed Hays

    Should we delete the App, before downloading and resinstalling?

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    Carissa Danao

    @Ed If the YouMail app is already on your phone, proceed through steps 3-6. There is no need to delete and reinstall.

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    Mark A. Taylor

    All calls are forwarded to YouMail. I only want calls unanswered to go to Youmail. My phone never rings now!!!!!

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    Mark A. Taylor

    I followed the instructions on the help page, I deleted and reinstalled, everything I've tried has the same result. I am using a iPhone 6s

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    Carissa Danao

    @Mark If your calls are going straight to voicemail, call forwarding may not have been set up correctly on your phone. I will be sending you an email about the issue you are having.

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    Mark Robinson

    With an iPhone 6 how do you punch in numbers while your message is being played? It prompts you to press numbers, but I can't get to my dialpad

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    kristen morris

    I followed the instructions, and have held an account for a number of years, however my incoming calls go unanswered on my new phone : ( please advise

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    Carissa Danao

    @Mark If your caller left a message with a call back number, you can click that number and it will prompt you to a phone call. If the message is prompting you to press other numbers to redirect you somewhere, it sounds like an automated message and you may want to call that number back since pressing numbers while a message is playing won't direct you anywhere.

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    Carissa Danao

    @kristen Do you already have the YouMail app on your phone? To reactivate YouMail, please dial the call forwarding codes on this link: https://www.youmail.com/youmail/user/phones/activate/

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    Beka Malone

    I'm having problems getting Siri to work with YouMail activated. Anyone else having this problem??

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    Carissa Danao

    @Beka YouMail is a Voicemail app. When you activate YouMail, your iPhone's voicemail will no longer be active, so if you're asking Siri to play your voicemails, it won't work since your voicemails are in YouMail, not your iPhone app. Other Siri functions should still work.

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