How to Use YouMail on a Landline or Office Phone – Help Center

Using a Landline or Office Phone

Notes:

When using YouMail on a landline, we cannot block calls from ringing but we can still protect your voicemail.
*Premium Feature* With one of our paid subscriptions, you can manage all your voicemails in one place by letting YouMail manage voicemails for 2-15 other lines, depending on the plan you choose.

To add a landline to your YouMail account:

Login to Your Online Account and Add the Phone Number

Log in to YouMail
Click Phone Lines
Click + Add Line > Phone Line
Fill out the NICKNAME and PHONE NUMBER fields For PHONE MODEL select Other Select Add If we are able to detect your number's carrier automatically, follow the onscreen prompts to complete the activation process

If we are unable to detect your carrier or activation instructions are not provided, you can complete the process manually by following the steps below:

Get your Deposit number for your YouMail account
- You can find it here under Deposit Number.
Call your landline provider's Support line
- Ask the representative to activate call forwarding for busy, no answer, and unavailable for your line to your deposit number.

Test your landline.
- Before disconnecting with the support team, make sure they give you a test call and ensure that only the missed/unanswered calls are forwarded to your YouMail voicemail.
- You do not want to enable "regular" call forwarding (aka ALWAYS) as this will send all calls to the number without ringing you first. So, make sure you specify that you are "busy, no answer, and unavailable" or CONDITIONAL call forwarding.

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Login to Your Online Account and Add the Phone Number