You're currently utilizing YouMail's Call Blocking to guard you from spam and robo calls but despite YouMail marking the calls as blocked, your phone is still ringing. This article will explain why and give you several methods to try and check your phone from ringing.
Android phones differ from iPhones in one major way: they're open source. Anyone can build a phone or device on run it on Android's platform which is why IOS devices include the iPhone 4, 5, 6, etc. but an Android could be a Galaxy S7, or a Pixel XL, or a Moto G. Different phone models act in different ways so there isn't going to be one single method of call blocking that works for every single device. In order to block calls, we use many methods, sometimes in conjunction with each other in order to best protect you from spam. Now, we're pulling back the curtain a little so you can figure out which specific method works for you.
If your phone is still ringing when a spam call that should be blocked calls you, follow these steps:
- Open the YouMail App on your phone
- Open the Drawer Menu (the three horizontal lines in the top left corner)
- Click Blocking
That will take you to this screen:
On that screen, you're going to open a secret menu which will reveal the blocking options, kind of like an Easter Egg. To open it click on Protection Overview twice and then hold it down. It doesn't look like a button but once you do that, it'll open this menu:
These are the seven different methods to block calls. If your phone is still ringing, try changing your selected method to one of the three marked in the image above.
- Reflect EndCall
- Reflect EndCall (Alternate)
- Triage Techniques
You can have multiple selected at the same time, but in order to ensure that your phone doesn't ring, make sure to only have one selected. If your phone still rings, try the next option. If you've tried all the options and you still are receiving spam calls, contact our support team and they'd be happy to work with you to set up your protection against unwanted callers.