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Contacts Going Straight to Voicemail

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Lourdes
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    Are your callers going straight to voicemail?

    Do you notice that some people in your contacts never get a chance to ring so you can answer? You think they are being blocked as spam in some way? It is possible that there are duplicate/multiple contacts created for the same phone number.  

     

        Notes: 

    • YouMail uploads your contacts from the source (phone or CSV file), so if duplicates are being created in YouMail, it's imperative you remove duplicates from the source prior to importing your contacts. 

     

    Navigate to Contacts and delete the duplicate(s) 

    • In order to check for duplicated contacts, log into your YouMail account via any web browser. 
    • Once in the account, select the contacts option in the left-hand menu pane. 
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    • Once in your YouMail contacts, use the search bar and look for the contact that is going straight to voicemail. 
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    • Once the duplicate contact has been confirmed. You can delete one by selecting the check-box beside it and selecting the Actions button. Then select Delete to have the contact removed. 
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    Once the duplicate has been removed, this should allow the caller to ring through to your device. 

     

    See Also: 

    Uploading Contacts on Your iPhone

    Uploading Contacts on Your Android

    How to Add Contacts on the Web

     

    Not finding a resolution to your issue? Submit a request here! We'd love to get your issue resolved.

     

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