Activating YouMail on an Unlocked Phone – Help Center

Activate an Unlocked Phone

Unlocked phones can present issues when they still have to identify data that points to a carrier that is no longer associated with the phone. If the YouMail app detects a former carrier, you may have issues using our automated activation or even dialing the manual activation codes.

If you are unable to activate, the first thing that you need to have done is have the IMEI updated by your carrier. This will ensure that your device is able to communicate with the carrier's network. You can locate the IMEI in two ways :

Dialing the Carrier Code
From the Device Settings

From any device you can dial the following code to gather the IMEI and other information for the device.

Code : *#06#

To find the IMEI via the device settings, follow the steps below :

For Android :

Navigate to Settings and then tap About phone.
Details about your phone number, IMEI, model number, and serial number will be displayed on-screen.

For iOS :

Go to Settings > General > tap About.
Look for the serial number. You might need to scroll down to find the IMEI/MEID, and ICCID.

Once you've found the IMEI you can provide it to your carrier for update. Once completed, try enabling the call forwarding from the app automatically (iPhone and Android). You can also find your activation codes here (select the drop down menu > Forward to YouMail).

If the activation via your carrier's call forwarding codes continues to fail, then you'll need to contact your carrier to have them set up the Conditional Call Forwarding for you internally by following the steps below.

Get your Deposit number
- Submit a ticket to request the deposit number for your account
Call your current carrier's Support line
- Ask the representative to activate call forwarding for busy, no answer, and unavailable for your line to your deposit number.
- Before disconnecting with the support team, make sure they give you a test call and ensure that only the missed/unanswered calls are forwarding to your YouMail voicemail

After doing these steps, you will be fully activated with YouMail! Please remember that if the codes do not work, you need to deactivate or are ever deactivated from YouMail, you will have to contact your carrier again to remove/reactivate this feature.

Notes:

You do not want to enable "regular" call forwarding (aka ALWAYS) as this will send all calls to the number without ringing you first. So, make sure you specify that you want "busy, no answer, and unavailable" (aka CONDITIONAL) call forwarding.

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