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Unlocked phones can present issues when they still have identifying data that points to a carrier that is no longer associated with the phone. If the YouMail app is detecting a former carrier, you may have issues using our automated activation or even dialing the manual activation codes.
In the case that you have issues activating because of this, then you'll need to contact your current carrier to have them set up the Conditional Call Forwarding for you by following the steps below.
- Get your Deposit number
- Submit a ticket to request the deposit number for your account
- Submit a ticket to request the deposit number for your account
- Call your current carrier's Support line
- Ask the representative to activate call forwarding for busy, no answer, and unavailable for your line to your deposit number.
- NOTE: you do not want to enable "regular" call forwarding (aka ALWAYS) as this will send all calls to the number without ringing you first. So, make sure you specify that you "busy, no answer, and unavailable" or CONDITIONAL call forwarding
- Before disconnecting with the support team, make sure they give you a test call and ensure that only the missed/unanswered calls are forwarding to your YouMail voicemail
After doing these steps, you will be fully activated with YouMail! Please remember that if you need to deactivate or are ever deactivated from YouMail, you will have to contact your carrier again to remove/reactivate this feature.