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Email alerts showing the same contact name

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Stephannie
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    All my Email Alerts come from one Contact

    If all your email alerts from YouMail are being cited from one specific contact, you'll need to make updates on that contact to resolve the issue. The reason this is happening is because voicemail@youmail.com is saved to that one person's email contact and needs to be deleted. 

    You can check your personal email contacts, native phone contacts, and YouMail contacts to find the person whose name is being attached to all the YouMail email alerts. When you've found the person, search through the contact info and look for the email "voicemail@youmail.com" so it can be deleted and solve that issue. 

    Steps to correct this on the Web

    1. Sign in to the account at YouMail.com.
    2. On the left of the screen, tap People. Then, tap Contacts from the dropdown. 
    3. Using the search bar, search for voicemail@youmail.com or the contact's name. 
    4. Edit the contact by tapping the three vertical dots to the right of the screen.
    5. Remove this address from the Email Address field and save. 

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    Steps to correct this on Android

    1. Open the app and tap the Contacts icon at the bottom of the screen.
    2. Tap the search icon in the top-right corner.
    3. Search for voicemail@youmail.com or the contact's name.
    4. Tap on the contact and hit the pencil icon to edit. 
    5. Remove the email address and save. 

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    Steps to correct this on iPhone

    1. Open the app and tap the Contacts icon at the bottom of the screen.
    2. Pull down the screen for the search bar to appear at the top.
    3. Enter voicemail@youmail.com or the contact's name in the search bar.
    4. Tap on the contact and hit the edit icon in the top-left.
    5. Remove the email address and save. 

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    See Also: 

    How to Add Contacts on the Web

    Not all contacts appearing in Android YM app

    How to Import Your Contacts from the Android App to Your Device

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