Articles in this section

See more

My Inbox is Full

Avatar
Amanda
Updated
Follow

    Why are my callers unable to leave voicemails?

    If you are receiving a "Mailbox Full" notice on your YouMail account then you have surpassed your storage capacity of 50 saved messages for free accounts or 1000 messages for Plus accounts (Professional plans have unlimited inbox capacity). Storage space includes your Inbox, Saved folders, and any additional custom folders, so, if they have surpassed the limit, your callers will receive a mailbox full notice and be unable to leave a message. Once the sum of your folders is below your account limit, you will no longer receive notice of a full inbox.

     

    How to remove the banner

    You can have the Inbox full banner removed from the account using any of the following solutions.

    *We have included detailed steps on how to delete messages within this article, but you can follow any of the hyperlinks below for more assistance.

     

    Deleting voicemails 

    Step One: 

    1. Sign into YouMail account here: My YouMail
    2. Select your Messages folder on the left-hand panel 
    3. Toggle between the respective folders
      • Inbox
      • Saved 
      • Any Custom Folders 
    		 mceclip0.png

     

    Step Two:

    1. Select the voicemails you'd like to delete by clicking the box to the left of the message, ensuring they have a check beside them
    2. Select Actions
    3. From the drop-down select Delete*
    • Once under your inbox limit, your voicemail will be restored. 

     

    		 mceclip2.png

    *If you have deleted a message on accident, reach out to our support team. We can reverse this up to 30 days after deletion.

    See Also: 

    How to Save Voicemails to your PC

    YouMail Personal Plans

    YouMail Professional Plans

     

    Not finding a resolution to your issue? Submit a request here! We'd love to get your issue resolved.

     

    Powered by Zendesk