YouMail Groups
YouMail offers the option to customize your contacts listing by adding your selected contacts to groups. Once you add contacts to Groups, this will allow you to set a specific greeting for this group of contacts. These groups will not receive the main greeting on your account; the Group greeting will play instead of any contact-specific greetings.
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Notes:
- Contacts can be edited via the app or the online account. Additionally, if you edit the contact from your phone's contact list and resync your contacts, the updates will be brought forward to YouMail.
- Duplicate contacts (contacts with the same phone number) can cause issues with the greeting played, so please make sure to clear any repeated contacts.
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Unfortunately, if a contact calls an Extra Line and they have a custom greeting assigned, the custom greeting does not apply (by design).
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Creating Groups:
Open the YouMail Website and sign in here: YouMail
- On the left-hand panel select Groups
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- At the top right-hand corner, select + Add Group
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- Enter the desired name for your new group, hit Add
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Once completed, you'll be redirected to the Groups page showing all newly added and already existing groups!
Adding Contacts to Groups:
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- In the box beside the magnifying glass, you can search/select your desired contact you'd like to have added to your group
- Then select the three dots displayed on the selected contact card
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- From the drop-down select the option Select Groups
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- You can then select your desired group for your Contact.
- Then hit, Save
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You can also have contacts added to a group from the Groups menu.
- Select Groups on the left-hand panel
- Choose your preferred group and click the option Select Members
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Customizing Groups:
- On the left-hand panel select Groups
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- Select the desired group, then hit the three dots to the top right-hand corner
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- From the drop-down, select Change Greeting
- You'll be then provided a list of your system greetings, where you can choose your preferred greeting for your group
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See Also:
Smart Greetings
How to Record or Upload Greetings on the Web
How to Add Contacts on the Web
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