Why Was There a Problem Transcribing My Message?

    Notes:

• Please first ensure that you are activated and your voicemails are coming through to YouMail. You can verify activation here (select the drop down error to the right of Edit > Verify YouMail is Working).

• Sign in to the account at YouMail.com
• Select 'Settings' via the left-hand menu.
• Select 'Voicemail Transcription'. 
• Below 'Settings', hit 'Edit'. 
• Ensure the feature is toggled on in the right-hand corner.
• Select Save.

• Open the YouMail App
• Go to Settings (Gear symbol - bottom right)
• Go to voicemail to text
• If the toggle is green, that means it is enabled. If not, please tap on the toggle to turn the voicemail to text feature on. 
• Select Save.

• Open the YouMail app.
• Tap on the 3 lines in the top-left corner.
• Go to 'Settings'.
• Select 'Voice To Text'.
• Turn the toggle on next to 'Enabled'. 
• Select Save.

• You have used up your transcription limit for this period. You can check your transcription limit here. To get more transcriptions, you can upgrade here.

• YouMail only plays the voicemail greeting and transcribes messages for calls to the number associated with your account. Please add the number here and messages will be transcribed going forward. If you have reached the limit of lines you can add to your account, you may upgrade here.

• If the message was unclear and could not be transcribed. If your caller has bad reception, the message may not be clear enough to transcribe. You can add a prompt for your callers to speak clearly here (click Edit under the headline Greetings).

• The transcription service we use can have technical problems on occasion. If you are unable to press "Transcribe Again," you can reach out to the support team for more info.