Call Protection Settings for Paid Subscribers

Notes: 

• Call protection settings can be configured via web or app.
• Any settings configured via the web will also be seen in app and vice versa, except call screening (iOS, Android). 

• Visit the web, sign in, and select Spam Protection from the left-hand menu panel.
• Then select Settings.
• You can toggle Spam Protection on as shown to the right. 

Off:

On:

• "Screen Unknown Callers" will intercept any incoming calls from numbers not saved in your contacts. 
• The aim of the setting is to block 100% of automated / robocalls from reaching you. 
• To ensure there is a human on the line, the system will prompt the user to enter a numeric code from the keypad
  
  Eg. 2341 or 985 
  
  
• Once the person is verified as human, they won't be screened again on future calls. 

• This setting can ONLY be configured via the iOS or Android app. 
• You can use these articles to assist yourself in enabling the setting for your device: 
  
  Enabling Call Screening on Android
  Enabling Call Screening on iPhone

• Select Edit to change how and who we block. 
• YouMail can either filter the message to a spam folder or play an out of service greeting to convince the caller your number is not active. 

• By default, the system will already block known spammers. However, you can also block international numbers and unknown local calls. 
  • Unknown local numbers are considered numbers similar to yours the first 6 digits (xxx) xxx. 
• Note for iOS subscribers: Apple limits ring blocking to only "known" numbers. These additional options for blocking will need to be paired with your "Silence Unknown Callers" option within iOS settings.

• Blocking a specific number range works exactly like blocking unknown local numbers. However, with this setting you can specify which six digit number range you would like to block. 
• If you are getting a lot of spam from a certain area like Miami, you can block a range of number from that location by using the first 6 numbers EX: (305) 233. 

• You are able to add up to five additional ranges to be blocked by YouMail. 
• To add ranges, select Manage Number Ranges as shown above. 
• Then, select Add number range. 

• Once you have added the desired number ranges it will look like the following image.

• If you get unwanted calls from private numbers, you can have those blocked as well. 
• With the setting enabled, ensure that you click Private number settings to let us know how you want these calls handled. 

• Private number handling provides you with two options. 
• You can either have the call ended automatically or you play a prompt telling your caller to input the number they are calling from to have the call connected. 
  • With the second option, if the number input is a known spam number, we will block the call from leaving a voicemail.