Can't tell which line the call is coming from (Extra Line)

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    Dave Irwin

    Great question. Same problem here.

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    YouMail Support

    Hello Randem Systems and Dave Irwin!

     

    Thank you for your question! This system can be set so that we can either differentiate calls to your Extra Line by listing all calls under the same number. You can then create a contact for this number labeled Extra Line (or business name/phone). In this method, a singular number will always display when you receive an incoming call to your Extra Line, and you will not know the caller ID of the caller until after the call when you check your YouMail history. Or we can keep it how it is where only the contact information of the caller can be seen. However, you will never be able to differentiate which line they called into until after the call.

     

    To get this changed, please send a ticket to support@youmail.com and mention this support page (by copy pasting link), or let them know you would like to know when a call is incoming to your extra lines and need to update the caller ID. 

     

    We are happy to help!

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    Randem Systems

    HI, Your answer was more confusing than the original problem. Please clarify. I was told that because I have and Android phone that I cannot know that the phone call came from the extra line. Are you saying that this is not true? If so how will your suggestion handle the phone calls that come to my original number, that was not mentioned if this change would affect this.

    After the phone call is over, I already know which line the phone call came in from by the subject that the caller refers too. I don't quite understand how knowing after will help. Please explain in detail.

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    YouMail Support

    Randem Systems,

     

    I apologize for any confusion! I have emailed you in hopes of clarifying.

     

    Thanks

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    Randem Systems

    I have not received the email...

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    Michael Arnold

    Hi @Randem Systems 

    The tech support I talked to via chat told me the same thing. (it only works on iphone and not Andriod) I am like there HAS to be a way! Thank you YouMail Support for the RIGHT info! I would've loved to have it where You Mail app popped up when you got a call from your extra line #.

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    YouMail Support

    Hi Randem Systems,

     

    I used the email you used to log into this account. If you have yet to see it, please send an email to support@youmail.com, ATTN: Sabrina, and I will forward along the email! Sorry for the delay.

     

    Hi Michael Arnold,

    Please also send an email to support@youmail.com, ATTN Sabrina, and I will send you the options we can give you for identifying Extra Line calls. Unfortunately, Android does not have a pop up the same as iPhone does, but there is another option!

     

    Thank you!

     

     

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