Miscellaneous Troubleshooting
If your issue is not specific to the iPhone or Android apps, you can find the solution here.
- Help with Activation
- Icon Showing Unread Message
- How to Activate with a Dual SIM Device
- No Access to Account Email or Phone Number
- Forwarding to the Wrong Deposit Number
- Payment Failure
- Why Does it Say “Transcription Not Available" in My Email?
- Why Do I Receive A MMI Error While Activating Call Forwarding?
- How to Reset my YouMail Password
- I Am Not Getting Email Alerts or Text / SMS Message Alerts
- Carrier Network Error (OCN)
- My Calls Are Not Forwarding to YouMail when Using SimulRing on Vonage
- Drop Box Voicemail Emails are Sent to the Spam Folder
- Help with Billing
- Why Am I Not Receiving My Voicemail Email Alerts?
- Why is My Smart Greeting Not Saying My Caller's Name?
- Why is My Smart Greeting Not Saying My Name?
- Why Was There a Problem Transcribing My Message?
- Carrier Not Supported Error