Miscellaneous Troubleshooting
If your issue is not specific to the iPhone or Android apps, you can find the solution here.
- Activation Error on T-Mobile
- Voicemail not playing audio
- No Access to Account Email or Phone Number
- Forwarding to the Wrong Deposit Number
- Updating Your Payment Method
- Why Was I Unable to get activated/verify activation?
- Why Does It Say “Transcription not available" In My Email?
- Why Do I Receive A MMI Error While Activating Call Forwarding?
- How to Reset my YouMail Password
- I Am Not Getting Email Alerts or Text / SMS Message Alerts
- Carrier Network Error (OCN)
- My Calls Are Not Forwarding to YouMail when Using SimulRing on Vonage
- Voicemails Sent Directly to My YouMail Drop Box Email Address Are Sent to the Spam Folder
- Why Am I Getting Emails or a Voicemail About a Payment Issue?
- Why Am I Not Receiving My Voicemail Email Alerts?
- Why Do My Voicemails Still Go to My Carrier's Voicemail?
- Why Is My Smart Greeting Not Saying My Caller's Name?
- Why Was There a Problem Transcribing My Message?
- Error that Your Carrier Is Not Supported