Miscellaneous Troubleshooting
If your issue is not specific to the iPhone or Android apps, you can find the solution here.
- No Access to Account Email or Phone Number
- Troubleshooting Tips
- Why Do My Voicemails End Up As Spam?
- Forwarding to the Wrong Deposit Number
- Updating Your Payment Method
- Are your callers getting a weird message?
- Interactive Help
- Why Was I Unable to Verify Activation?
- Why Is My YouMail Call Forwarding Not Working?
- Why Does It Say “Transcription not available" In My Email?
- Why Do I Receive A MMI Error While Activating Call Forwarding?
- I Forgot My Password. How Can I Retrieve and Change It?
- My Phone Sends Calls Straight to Voicemail without Ringing
- I Am Not Getting Email Alerts or Text / SMS Message Alerts
- Receiving a Call Forwarding Error?
- Carrier Network Error (OCN)
- Setting Up Call Forwarding With YouMail
- Why Isn’t My Smart Business Greeting Working?
- I Can't Sign-Up for YouMail
- My Calls Are Not Forwarding to YouMail when Using SimulRing on Vonage
- Voicemails Sent Directly to My YouMail Drop Box Email Address Are Sent to the Spam Folder
- Why Am I Getting Emails About a Payment Issue?
- Why Am I Not Receiving My Voicemail Email Alerts?
- Why Do My Voicemail Messages Still Go to My Carrier's Voicemail?
- Why Is My Smart Greeting Not Saying My Caller's Name?
- Why Is YouMail Not Picking Up Calls?
- Why Was My Account Suspended?
- Why Was There a Problem Transcribing My Message?
- YouMail Says My Carrier Is Not Supported