Overview
The numbered icon in the YouMail app indicates unread messages. This guide will help you identify and resolve the issue if you're still seeing the notification after reading all your messages.
How to resolve the unread message icon
Check all message folders – ensure you've read all messages, including folders beyond the inbox.
Verify your online account – check your inbox on the YouMail website.
Platform-specific instructions
iOS:
Open the app and go to your inbox.
Tap the three bars in the upper left corner to view your folders.
Check each folder for unread messages.
Android:
Open the app and go to your inbox.
Tap the drop-down arrow next to "Inbox" to see your folder list.
Check each folder for unread messages.
For Paid subscribers:
Also check the Texts/Conversation tab in the app.
iOS: Open the app > From the Inbox tab, select Texts at the top right.
Android: Open the app > Tap the three bars in the top left corner > Select Conversations.
Additional troubleshooting steps
If you've read all messages and the icon persists:
Force close the app – completely exit the YouMail app.
Restart your device – reboot your phone or tablet.
Refresh the app – uninstall and reinstall the YouMail app.
FAQs
Why do I still see a notification after reading all messages?
The notification may persist due to cached data or sync issues. Try the troubleshooting steps above, and if there is no change, reach out to support for further assistance.