General Information
Welcome to YouMail 101. These articles should help you get started using YouMail as quickly and easily as possible. You'll also find information regarding all of our features and plans.
117 articles
- How to verify an account for security
- Help with Deactivation
- What is conditional call forwarding?
- How to Close My YouMail Account & Return to My Carrier's Voicemail
- Does Google Voice Work with YouMail?
- Calls are going straight to voicemail or not ringing
- Learn how to disable the “Please speak clearly” prompt
- How to block and filter spam calls with YouMail
- Protect Your Personal Info with Privacy Scan
- How to download voicemail files to your computer
- How to send text messages from your Extra Line
- How to upload contacts to YouMail
- How to update your personal information in YouMail
- How to block a contact in the YouMail app
- How to check your YouMail voicemail
- Will I lose my current voicemails if I use YouMail?
- How to use YouMail Auto-Reply
- How to block number ranges with YouMail
- Is my data safe with YouMail?
- How to access your statements
- How to download and use greetings from the YouMail Community on the web
- Authorization holds and duplicate charges
- Why am I not receiving voicemail email alerts?
- How to assign or change your greetings on YouMail
- How to reset the spam number list in the YouMail app
- How to reset your YouMail password
- Device not registered error during activation
- How to Activate with a Dual SIM Device
- Deactivation codes are not working
- Carrier network error (OCN)
- How to block private and unknown callers
- How to create a voice greeting
- How to use phone number lookup in the YouMail app
- Compare YouMail Professional subscription plans
- How to enable or disable Call Screening
- How to Make Outbound Calls from Your Extra Line
- How to enable two-factor authentication
- How to change voicemail length for your callers
- How to manage your contacts on the YouMail website
- YouMail support hours and availability
- Activating call forwarding with Telus Mobility
- Activating conditional call forwarding with the My Spectrum app
- Activating call forwarding with Fido
- How to use YouMail on a landline or office phone
- Issues while activating on Visible Wireless
- Can I forward calls via SIP?
- How long can I keep my messages in YouMail?
- Activating call forwarding with Ting
- Activating Call Forwarding with Alaska Communications
- Activating call forwarding with Rogers & Freedom Mobile in Canada
- Are you activating via WiFi calling?
- How to change your time zone
- YouMail’s commitment to accessibility
- Forwarding to the wrong deposit number
- How to Update Your Phone Number
- How to purchase and manage YouMail Identify
- My calls are not forwarding to YouMail when using SimulRing on Vonage
- Pausing your call protection
- Why can I see my voicemail online but not in the app?
- How to rate the YouMail app
- Understanding the protection meter on the YouMail app
- How to activate YouMail Privacy Guard on the web
- New subscription via in-app purchase is not reflecting on my YouMail account
- How to share a voicemail message on the web
- How to set up a status greeting
- Icon showing an unread message
- Payment Failure
- App integration
- Welcome, FAQ for PhoneTag community
- Business messaging with YouMail
- Calls to Extra Line are not ringing
- How to edit Smart Greeting
- How to make calls from your Android dialer
- How to unlock your YouMail account
- Managing YouMail Contact Groups
- Changing the Number of Rings
- Enabling Smart Blocking
- Why does it say “Transcription not available” in my email?
- Understanding taxes on YouMail subscriptions
- How to update your phone carrier
- Import YouMail contacts to your phone
- In-App Purchases for YouMail
- Use the Star Filter to Find Important Voicemails
- What's Included in the YouMail Solo Plan?
- What's included in the YouMail Free Plan?
- YouMail Extra Line (2nd phone number)
- Tips for new YouMail subscribers
- Voicemail to Text Transcriptions Setup
- Smart Greeting overview and setup
- Conference Calling with YouMail!
- What is the YouMail Reverse Phone Lookup Directory?
- YouMail Premium Plan
- What's Included in the YouMail Essentials Plan
- How to set up your Auto Attendant
- Using YouMail Voicemail Drop Box
- Email alerts showing the same contact name
- How to Enable Dark Mode
- How To Port My Number To YouMail
- What Is YouMail and How Does YouMail Work?
- What is YouMail Drop Box and How Does It Work?
- How Do I Turn Off Promotional Alerts?
- How To Report A Number On YouMail
- How to Create a YouMail Account from the Web
- My Inbox is Full
- How to Set Up Text Alerts for Your YouMail Voicemail
- Compare All Features of the YouMail Personal Plans
- Voicemail Not Playing Audio
- Activating Call Forwarding with Verizon
- What's included in the YouMail Plus Plan?
- What's Included in the YouMail Complete Plan?
- What's Included in the YouMail Ultimate Plan?
- How to Set Up and Customize YouMail Call Protection and Screening