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General Information

Welcome to YouMail 101. These articles should help you get started using YouMail as quickly and easily as possible. You'll also find information regarding all of our features and plans.

117 articles
How to verify an account for security
Help with Deactivation
What is conditional call forwarding?
How to Close My YouMail Account & Return to My Carrier's Voicemail
Does Google Voice Work with YouMail?
Calls are going straight to voicemail or not ringing
Learn how to disable the “Please speak clearly” prompt
How to block and filter spam calls with YouMail
Protect Your Personal Info with Privacy Scan
How to download voicemail files to your computer
How to send text messages from your Extra Line
How to upload contacts to YouMail
How to update your personal information in YouMail
How to block a contact in the YouMail app
How to check your YouMail voicemail
Will I lose my current voicemails if I use YouMail?
How to use YouMail Auto-Reply
How to block number ranges with YouMail
Is my data safe with YouMail?
How to access your statements
How to download and use greetings from the YouMail Community on the web
Authorization holds and duplicate charges
Why am I not receiving voicemail email alerts?
How to assign or change your greetings on YouMail
How to reset the spam number list in the YouMail app
How to reset your YouMail password
Device not registered error during activation
How to Activate with a Dual SIM Device
Deactivation codes are not working
Carrier network error (OCN)
How to block private and unknown callers
How to create a voice greeting
How to use phone number lookup in the YouMail app
Compare YouMail Professional subscription plans
How to enable or disable Call Screening
How to Make Outbound Calls from Your Extra Line
How to enable two-factor authentication
How to change voicemail length for your callers
How to manage your contacts on the YouMail website
YouMail support hours and availability
Activating call forwarding with Telus Mobility
Activating conditional call forwarding with the My Spectrum app
Activating call forwarding with Fido
How to use YouMail on a landline or office phone
Issues while activating on Visible Wireless
Can I forward calls via SIP?
How long can I keep my messages in YouMail?
Activating call forwarding with Ting
Activating Call Forwarding with Alaska Communications
Activating call forwarding with Rogers & Freedom Mobile in Canada
Are you activating via WiFi calling?
How to change your time zone
YouMail’s commitment to accessibility
Forwarding to the wrong deposit number
How to Update Your Phone Number
How to purchase and manage YouMail Identify
My calls are not forwarding to YouMail when using SimulRing on Vonage
Pausing your call protection
Why can I see my voicemail online but not in the app?
How to rate the YouMail app
Understanding the protection meter on the YouMail app
How to activate YouMail Privacy Guard on the web
New subscription via in-app purchase is not reflecting on my YouMail account
How to share a voicemail message on the web
How to set up a status greeting
Icon showing an unread message
Payment Failure
App integration
Welcome, FAQ for PhoneTag community
Business messaging with YouMail
Calls to Extra Line are not ringing
How to edit Smart Greeting
How to make calls from your Android dialer
How to unlock your YouMail account
Managing YouMail Contact Groups
Changing the Number of Rings
Enabling Smart Blocking
Why does it say “Transcription not available” in my email?
Understanding taxes on YouMail subscriptions
How to update your phone carrier
Import YouMail contacts to your phone