Overview
Verifying activation ensures that YouMail is properly handling your missed calls and voicemails. Whether you’re a new subscriber or troubleshooting, this guide walks you through step-by-step instructions to check activation on both iPhone and Android devices. Performing a test call confirms that your voicemails are being routed to YouMail and that notifications will arrive correctly.
Key benefits
Confirm voicemail forwarding: Ensure missed calls reach YouMail
Prevent missed messages: Avoid delays or lost voicemails
Cross-platform guidance: Instructions for both iPhone and Android
Quick troubleshooting: Identify and resolve activation issues promptly
How to verify activation on iPhone
To verify activation on your iPhone, follow these steps:
Open the YouMail app and tap the shield icon at the bottom of the screen.
Tap Voicemail in the top-right corner, then select Call Forwarding.
Select Status.
Tap Start Test Call to begin the activation test.
When YouMail calls your phone, decline the call.
Review the result:
Successful: Tap Done — your voicemail is correctly forwarded.
Test Call Failed: Voicemail forwarding is not active.
Important:
If Live Voicemail is enabled, YouMail will not activate correctly. Disable Live Voicemail before verifying activation.
Note:
A failed test call indicates that your carrier’s Conditional Call Forwarding is not set up properly.
Tip:
Run the test call again after making any forwarding or carrier changes.
Pro tip:
If the test continues to fail, review the relevant carrier-specific troubleshooting articles in the Help Center for the fastest resolution.
How to verify activation on Android via the app
To verify activation on Android, follow these steps:
Open the YouMail app.
Tap the menu icon (three bars) in the top-left corner.
Go to Settings.
Select Activate / Deactivate.
Tap Verify YouMail is Working.
Tap Verify once more to run the test call.
Decline the test call when it rings to allow YouMail to detect call forwarding.
Notes:
If your test call fails, YouMail may be unable to verify activation for your phone.
Refer to related troubleshooting articles in the Help Center to resolve activation issues.
Tip:
Declining the test call is essential — answering it can prevent verification from completing.