Overview
Updating your phone number in your YouMail account is required when you get a new phone, switch carriers, or change your number. This process ensures your voicemails continue to reach your YouMail inbox without interruption and allows you to re-activate call forwarding correctly for your new setup.
Important:
Paid subscribers (Professional, Plus, and the Essentials plan) can add multiple phone lines. Free subscribers can only replace their existing phone number.
Note:
Changing your phone, carrier, or phone number resets call forwarding. You must re-activate YouMail after updating your number. Phone number changes are completed on the YouMail website, even when started from the mobile app.
How to update your phone number on Android
Updating your phone number on Android allows you to replace or add a phone line and then re-activate call forwarding so calls route correctly to YouMail.
To update your phone number using the YouMail Android app, follow these steps:
Step 1: Open Phone Lines
Open the YouMail app.
Tap the three-line menu in the top-left corner.
Tap Settings.
Tap Phone Lines.
Step 2: Change your number
Tap Change next to your phone number.
Select Advanced.
Note:
Selecting Advanced redirects you to your online YouMail account to complete the update.
Step 3: Add your new number
Select Add Number.
Choose Phone from the dropdown.
Enter your new phone number and phone model.
Click Add.
Important:
Professional subscribers adding an extra line should follow the Add Extra Line instructions instead of replacing an existing number.
Step 4: Re-activate YouMail
Stay on the Phone Lines page.
Click the dropdown next to Edit under your new number.
Select Forward to YouMail.
Follow the on-screen activation instructions.
How to update your phone number on iPhone
Updating your phone number on iPhone allows you to remove your old number, add a new line, and complete activation through your online YouMail account.
To update your phone number using the YouMail iOS app, follow these steps:
Step 1: Open the app
Tap Settings or the gear icon in the upper-left corner.
Tap your Main line.
Select Advanced.
You will be redirected to your online YouMail account.
Step 2: Remove the old number
Click Remove next to your existing phone number.
Important:
You must select another line as the main line before removing your previous number.
Step 3: Add your new number
Click Add line.
Follow the on-screen instructions to enter your new phone number and activate call forwarding.
How to update your phone number via the web
Updating your phone number through the YouMail website allows you to fully remove your old number and activate your new one.
To update your phone number on the YouMail website, follow these steps:
Step 1: Sign in
Go to YouMail.com and sign in.
Navigate to Phone Lines.
Step 2: Remove the old number
Click Remove next to your existing phone number.
Dial the deactivation codes shown on screen.
Check the confirmation box.
Click Remove.
If you cannot dial the deactivation codes:
Select, I have deactivated YouMail using the above codes.
Click Remove.
Note:
If calls are still forwarding to YouMail for a number you no longer own, contact your carrier and ask them to remove call forwarding.
Step 3: Add and activate your new number
Click + Add Number.
Select Phone.
Enter your new phone number.
Follow the on-screen instructions to re-activate call forwarding.
Troubleshooting
Calls are still going to my old voicemail
Call forwarding may still be active on your previous number. Contact your carrier and ask them to remove call forwarding.
Activation failed
Confirm you selected the correct carrier and phone model. Restart your phone and try again. Check whether your phone is locked or unlocked.
I kept the same number but got a new phone
Click Edit under your phone number, update the device and carrier information, and re-activate call forwarding.