Overview
Email alerts showing the same contact name usually happen when [email protected] is saved to a single contact. When this email address is attached to one person, all YouMail email alerts appear to come from that contact. This guide explains how to find and remove [email protected] from your contacts on the web, Android, or iPhone.
How to fix email alerts showing the same contact name
To fix email alerts showing the same contact name, remove [email protected] from the contact where it is saved.
Before starting, check all possible contact sources:
Personal email contacts
Native phone contacts
YouMail contacts
Once you find the contact that includes [email protected], remove that email address.
How to fix this on the web
To remove [email protected] from a contact on the web, follow these steps:
Sign in to your account at YouMail.com.
Select People on the left side of the screen, then choose Contacts from the dropdown.
Use the search bar to search for [email protected] or the contact’s name.
Select the three vertical dots next to the contact.
Choose Edit, remove [email protected] from the Email Address field, and Save.
How to fix this on Android
To remove [email protected] from a contact on Android, follow these steps:
Open the YouMail app and tap the Contacts icon at the bottom of the screen.
Tap the Search icon in the top-right corner.
Search for [email protected] or the contact’s name.
Open the contact and tap the Pencil icon to edit.
Remove [email protected] from the email field and Save.
How to fix this on iPhone
To remove [email protected] from a contact on iPhone, follow these steps:
Open the YouMail app and tap the Contacts icon at the bottom of the screen.
Pull down to reveal the Search bar at the top.
Enter [email protected] or the contact’s name.
Open the contact and tap Edit in the top-left corner.
Remove [email protected] from the email field and Save.
Important: If [email protected] exists in multiple contact sources, remove it everywhere to fully resolve the issue.
Note: Changes may take a few minutes to reflect in new email alerts.
Tip: Searching directly for [email protected] is usually faster than searching by contact name.
Pro tip: If the issue persists, check your device’s native Contacts app, as synced contacts can override app-specific changes.