YouMail

If YouMail Support asks you to send debug logs, it allows our team to review technical details from the YouMail app and identify what’s causing the issue. Debug logs help us troubleshoot problems faster and provide accurate solutions for both Android and iOS devices.

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To send Android debug logs to YouMail Support, follow these steps.

Tap the Menu (☰) icon in the top-left corner.

Scroll down and tap Advanced Settings.

Under the Debugging section, toggle Debug Mode ON.

1. Open the YouMail app.
2. Tap the Menu (☰) icon in the top-left corner.
3. Tap Settings.
4. Select About.
5. Scroll down and tap Advanced Settings.
6. Under the Debugging section, toggle Debug Mode ON.

Once Debug Mode is enabled, reproduce the issue you’re experiencing.

Example: If notifications are not arriving, have someone call you and leave a voicemail while Debug Mode is enabled.

Navigate back to Menu (☰) &gt; Settings &gt; About &gt; Advanced Settings.

Enter your support ticket number and include details about the issue in the Comments field.

1. Force close the YouMail app.
2. Reopen the YouMail app.
3. Navigate back to Menu (☰) &gt; Settings &gt; About &gt; Advanced Settings.
4. Tap Send Debug Log.
5. Enter your support ticket number and include details about the issue in the Comments field.
6. Send the debug log.

To send iOS debug logs to YouMail Support, follow these steps.

Tap the Settings (gear icon) in the upper-left corner.

Scroll to the bottom and select Data &amp; Privacy.

1. Open the YouMail app.
2. Tap the Settings (gear icon) in the upper-left corner.
3. Scroll to the bottom and select Data &amp; Privacy.
4. Tap App Settings.
5. Toggle Debug Mode ON.

After enabling Debug Mode, repeat the same steps that caused the issue.

Example: If voicemail is not being deposited correctly, allow a missed call to go to voicemail while Debug Mode is enabled.

Return to Settings &gt; Data &amp; Privacy.

Title the log using the following format: Ticket: XXXXX – [Brief description of the issue]

Return to Settings &gt; Data &amp; Privacy &gt; App Settings.

Toggle Debug Mode OFF once the log has been sent.

1. Return to Settings &gt; Data &amp; Privacy.
2. Tap Send Debug Log.
3. Title the log using the following format: Ticket: XXXXX – [Brief description of the issue]
4. Send the debug log.
5. Return to Settings &gt; Data &amp; Privacy &gt; App Settings.
6. Toggle Debug Mode OFF once the log has been sent.

Important: Debug logs must be captured after the issue occurs. If the issue is not reproduced while Debug Mode is enabled, the logs may not contain helpful data.

Note: If you’re unsure of your support ticket number, check the subject line or footer of your email thread, or ask your Support teammate to confirm it.

Tip: If the issue is intermittent, leave Debug Mode enabled until the issue happens again, then send the log immediately.

Debug logs allow YouMail Support to review app behavior and identify the cause of issues such as activation failures, missing notifications, or voicemail delivery problems.

Will enabling Debug Mode affect my account?

No. Enabling Debug Mode does not change your account settings or delete any data.

No. You should only leave Debug Mode enabled long enough to reproduce the issue and send the logs.

Do I need to send separate logs for Android and iOS?

Yes. Debug logs are device-specific, so you must follow the steps for the device you’re using.

Learn how to send Android or iOS debug logs, so Support can troubleshoot app issues.

Send debug logs to YouMail Support

To contact support, sign into your YouMail account

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Send debug logs to YouMail Support

Overview

How to send Android debug logs

Replicate the issue

How to send iOS debug logs

Replicate the issue

FAQs

What are debug logs used for?

Will enabling Debug Mode affect my account?

Should I leave Debug Mode turned on?

Do I need to send separate logs for Android and iOS?