YouMail’s Smart Blocking feature helps protect you from robocalls, telemarketers, spammers, and other unwanted calls. If a spam call gets through and is not automatically blocked, you can manually report the number. Each report helps improve YouMail’s ability to detect and block similar calls in the future.
Important Notes Before Reporting
Calls that do not reach your YouMail voicemail (for example, if the caller hangs up early or you answer the call) will not appear in your YouMail call history.
To ensure suspected spam calls appear in your history, you may decline the call so it is routed to your YouMail voicemail.
iOS only: You can also report numbers directly from the native iPhone call log, and submit numbers as safe if they were blocked incorrectly.
Reporting a Number on iOS (Using the YouMail App)
1. Open the YouMail app.
2. Tap the clock icon to open the Recents (Call History) tab.
3. Select the call you believe should have been blocked.
4. Tap the Spam icon.
5. When prompted, select Report As Spam.
6. Enter any relevant details about the call or caller.
You can indicate whether or not you provided consent to receive the call.
7. Tap Mark as Spam to submit the report.
Reporting a Number on iOS (Using the Native Call Log)
Enable SMS/Call Reporting (One-Time Setup)
Open iOS Settings
Go to Apps > Phone > SMS/Call Reporting
Select YouMail
(You can also search “SMS/Call Reporting” in Settings to find this option quickly.)
Report the Call
Open the Phone app and go to Recents.
Swipe left on the number you want to report.
Tap the orange report icon.
4. Select Report Spam and indicate whether you provided consent.
5. Tap Done in the top-right corner.
Reporting a Number on Android (Using the YouMail App)
Open the YouMail app.
Go to the Recents tab.
Tap the number you want to report.
4. Tap the three-dot menu in the upper-right corner.
5. Select Report Spam and Block.
6. Choose Report Spam from the pop-up.
7. Add relevant details and indicate whether consent was provided.
8. Tap Mark as Spam to submit.
Reporting a Number via the YouMail Website
Log in to your YouMail online account.
Navigate to either:
Voicemail > Inbox,
or
History > Call Log
Select the call you want to report.
Click the phone number shown under From.
You’ll be redirected to the YouMail Directory page for that number.
On the Directory Page:
If the number was previously reported, you’ll see a red “Spam Calls Detected” label.
If not, the number will appear as not spam.
Some numbers may show call-type tags (e.g., Telemarketing, Finance).
These tags are informational only and do not automatically mean the number is spam.
6. Under Add Your Report, enter as much detail as possible.
7. Click Submit.
FAQ
1. Why should I report a spam number?
Reporting helps YouMail improve its spam-detection system. The more reports a number receives, the better YouMail becomes at identifying and blocking similar calls for you and other users.
2. Why don’t I see the call in my YouMail history?
If the call was answered or the caller hung up before reaching voicemail, it won’t appear in your history. Declining suspected spam calls ensures they are routed to voicemail and logged.
3. What does "consent" mean when reporting?
Consent indicates whether you previously gave permission to be contacted by that caller (for example, signing up for a service or providing your phone number).
4. Do the call labels mean the number is spam?
No, they do not automatically mean the number is spam. Labels only provide context, for example, telemarteking etc. A number listed as spam will have a spam label.
5. Can I report a number without the YouMail app?
Yes, numbers can be reported through the YouMail website, and iOS users can also report directly from the native Phone app once SMS/Call Reporting is enabled.