Overview
YouMail lets you check your voicemail in multiple ways so you never miss an important message. Whether you’re using the YouMail mobile app, logging in on the website, or calling in from another phone or landline, this guide walks you through each option step by step. Choose the method that works best based on the device you have available.
Key benefits/use cases
Anywhere access: Listen to your voicemail even if your phone is lost, unavailable, or out of battery
Multiple options: Check voicemail from the app, website, or by calling in
Secure access: Use your PIN to access messages from any phone safely
Extra controls online: Download, forward, or save voicemails from the website
How to check your voicemail on the YouMail website
Checking voicemail on the YouMail website allows you to listen to messages and manage them with additional tools not available in the app.
To check your voicemail online, follow these steps:
Go to YouMail.com
Click Sign In and log in to your account
Select Voicemail from the left-hand menu
Click Inbox to view and listen to your voicemail messages
Important: The website provides more options than the app, including downloading, forwarding, and sharing voicemail messages.
Note: Text messages for virtual numbers appear under Messages on Professional plans.
How to check your voicemail from a landline or another phone
You can listen to your YouMail voicemail from any phone by calling your YouMail Dial-In number. This is useful if you don’t have access to your mobile device.
To check voicemail using the Dial-In feature, follow these steps:
Step 1: Find your Dial-In number and PIN
Sign in to YouMail.com
Click Phones
Locate your Dial-In Phone Number
Note your YouMail PIN
Important: A PIN is required to access voicemail by phone. If no PIN is listed, you must create one before calling in.
Step 2: Call in to your voicemail
From any phone or landline, call your Dial-In Phone Number
When prompted, enter the phone number associated with your YouMail account
Enter your YouMail PIN
Follow the voice prompts to listen to your voicemail
How to create or update your YouMail PIN
If you don’t have a PIN set or need to change it:
Sign in to YouMail.com
Click Settings
Select Mailbox
Create or update your PIN
Click Save
Tip: Please make sure your PIN appears under Phones after saving.
How to check your voicemail from your cell phone using the YouMail app
You can call directly into your YouMail voicemail inbox from the mobile app using your retrieval number.
Note: If you do not have access to the YouMail app, contact [email protected] to request your retrieval number.
Check voicemail from the iPhone app
To check your voicemail using the iPhone app, follow these steps:
Open the YouMail app
Click the Voicemail icon all the way in the bottom left-hand corner.
Check voicemail from the Android app
To check your voicemail using the Android app, follow these steps:
Open the YouMail app and go to your inbox
Tap the three dots (⋮) in the top-right corner
Tap Check Voicemail
The call screen will open with your retrieval number
Tap Call to connect to your voicemail
Common questions
Can I check YouMail voicemail from a landline?
Yes. You can check voicemail from any phone using your Dial-In number and PIN.
Do free accounts support Dial-In voicemail?
Yes. Dial-In access is available on both free and paid YouMail accounts.
What number should I enter when prompted?
Enter the phone number associated with your YouMail account, not the phone you are calling from.