Overview
YouMail collects voicemails through a unique deposit number assigned to your account. If calls are forwarded to the wrong deposit number, callers may be unable to leave messages, preventing you from receiving voicemails. This article explains how to identify this issue and the steps to fix it.
How to identify forwarding to the wrong deposit number
Call your number from another line: If you hear the message:
“This number is no longer in service. Error Code DID1. Goodbye”
this indicates that your calls are being forwarded to the wrong deposit number.Missed voicemails: You may notice that some callers are unable to leave voicemails or that messages are missing from your inbox.
How to fix the issue
Deactivate YouMail forwarding: Open the YouMail app or web dashboard and deactivate your current call forwarding settings.
Reactivate YouMail forwarding: Follow the activation instructions for your carrier to ensure calls forward to the correct deposit number.
Verify the correct deposit number: Make a test call from another line and confirm that YouMail answers with your greeting and accepts a voicemail.
Contact support if needed: If you continue to experience issues, open a ticket with YouMail Support for assistance.
Important:
Always confirm that your deposit number matches the one listed in your YouMail account. Forwarding to an incorrect number can prevent all callers from leaving messages.
Pro tip:
Keep a record of your deposit number handy when setting up call forwarding, especially after switching carriers or phones.