Overview
If you purchased a YouMail subscription through the Apple App Store or Google Play Store and received a receipt, but your plan is not showing on your account, the subscription may not have synced correctly. This guide explains how to restore your in-app purchase on both iOS and Android so the subscription is applied to your YouMail account.
Key benefits/use cases
• Restore missing subscriptions: Sync your in-app purchase to your YouMail account
• Avoid duplicate charges: Ensure your existing purchase is properly applied
• Cross-platform guidance: Steps for both iOS and Android users
• Quick resolution: Fix the issue directly from the app
How to restore a subscription on iOS
To restore your YouMail subscription on iOS, follow these steps:
Open the YouMail app
Tap the Gear icon in the top-left corner
Select Upgrade
Scroll to the bottom of the page
Tap Restore Purchases
Once completed, your subscription should sync and appear on your YouMail account.
How to restore a subscription on Android
To restore your YouMail subscription on Android, follow these steps:
Open the YouMail app
Tap the Upgrade icon
This is the fifth icon in the bottom navigation bar
Scroll to the bottom of the screen
Tap Restore Purchases
Your subscription should now be restored and linked to your account.
Other ways to access the Upgrade screen
You can also find the Upgrade option from the following locations:
• Protection Settings
• App Settings Menu
Important: You must be signed into the same Apple ID or Google account used to make the original purchase in order to restore it successfully.
Note: Restoring purchases does not create a new charge—it simply syncs your existing subscription.