Overview
Canceling your YouMail subscription is quick and easy when completed from your account dashboard. This article explains how to cancel a web-based subscription, what happens after cancellation, and the additional steps required to fully return to your carrier’s voicemail service.
How to cancel your subscription
To cancel a YouMail subscription purchased on the YouMail website, follow the steps below.
Sign in to your YouMail account.
In the top-right corner, select your name, then choose Billing.
Under Your Subscriptions, select Change Plan, then click Cancel Plan.
Select Cancel this order.
Review the pop-up outlining the changes that will be made to your YouMail plan.
Select Continue, then follow the on-screen prompts.
Continue through the prompts as directed.
Choose a reason for canceling, then select Continue.
Select Cancel My Order.
When prompted, you may share feedback or select No Thanks to finish.
Stripe subscriptions
For a Stripe subscription, manage your subscription through the YouMail billing dashboard in Stripe. You will be redirected to the Stripe customer portal to complete cancellation and manage billing settings.
Important
Canceling a paid subscription does not stop missed calls from forwarding to YouMail. To fully return to your carrier’s voicemail, YouMail must be deactivated after canceling your subscription.
Subscriptions purchased through the Google Play Store or Apple App Store must be canceled directly through those platforms
Canceled subscriptions are not prorated
Paid features remain active until the end of the billing period
Tip
If your goal is to completely stop using YouMail, always cancel your subscription first, then deactivate call forwarding to prevent service interruptions.