Overview
If your YouMail account shows a “Mailbox Full” notice, your voicemail storage has exceeded the account limit. Storage includes your Inbox, Saved folder, and any custom folders. When your storage is full, callers cannot leave new voicemails. This guide explains how to remove the full inbox banner and free up space, either by deleting messages, saving important voicemails, or upgrading your account.
Key benefits/use cases
Prevent missed messages: Ensure callers can leave voicemails
Organize voicemails: Manage Inbox, Saved, and custom folders efficiently
Bulk management: Delete multiple messages quickly (premium feature)
Automatic cleanup: Enable Auto Cleanup to maintain space for new voicemails
Why Callers Can’t Leave Voicemails
When your YouMail account exceeds its storage limit, any new callers attempting to leave messages will receive a mailbox full notice. Storage is calculated across:
Inbox
Saved folder
Custom folders
Once your total messages fall below the account limit, the Mailbox Full notice will disappear, and callers will be able to leave messages again.
How to Remove the Full Inbox Banner
You can remove the banner by:
Saving important voicemails to avoid accidental deletion
Deleting messages in your Inbox, Saved folder, or custom folders
Upgrading your account to increase storage
Enabling Auto Cleanup (messages are automatically removed from your inbox to the trash folder)
Deleting voicemails
Step 1: Access your voicemails
Sign in to your account at www.youmail.com
Click Voicemail on the left-hand menu.
3. Toggle between folders to locate messages:
Inbox
Saved
Custom folders
Step 2: Delete individual messages
Select the voicemail you want to delete.
Click the three dots in the top-right corner of the message.
Select Delete from the drop-down menu.
Once your total messages are under your account limit, the Mailbox Full notice will disappear.
Bulk deleting voicemails (premium feature)
Step 1: Access your voicemails
Sign in to www.youmail.com
Click Voicemail in the left-hand menu.
3. Switch between folders as needed (Inbox, Saved, or Custom folders).
Step 2: Select multiple messages
Change the ‘per page’ view at the top-right to 50, 100, 500, or more.
2. Tick the box beside Actions at the top-left to select all messages on that page.
3. Click Actions → Delete.
Deleted messages can still be accessed in the Trash folder if removed accidentally within 30 days.
How to Use the Automatic Inbox Clean-Up Feature
The Automatic Inbox Clean-Up feature helps you keep your mailbox organized by automatically managing messages based on your preferences. Follow the steps below to enable and customize this feature.
Step 1: Access the Automatic Inbox Clean-Up Settings
Sign in to your account at www.youmail.com.
Click Settings from the left-hand menu.
From the drop-down menu, select Mailbox.
4. Scroll down to the Automatic Inbox Clean-Up section.
5. Click Edit.
Step 2: Configure Your Preferences
Select the clean-up options that best match your needs.
Review your selections to ensure they are correct.
Click Save to apply your changes.
Once saved, the Automatic Inbox Clean-Up feature will begin managing your inbox based on the options you selected, helping keep your mailbox clutter-free automatically.
FAQ
What happens if I don’t delete messages and my inbox stays full?
Auto Cleanup, once enabled, will automatically remove older messages to the trash folder to free space for new voicemails. Otherwise, if not enabled, you will not receive new voicemials.
Can I recover messages I delete by mistake?
Yes. Deleted messages can be found in the Trash folder and restored if needed within 30 days.
How do I save important voicemails before deleting them?
Forward them to your email or move them to a Saved folder to preserve them while freeing up space.
What if I want more storage permanently?
You can upgrade your YouMail plan to increase your voicemail capacity.
Is bulk deletion available for all users?
No. Bulk deletion is a premium feature available on select plans.