Overview
Porting your number to YouMail lets you transfer an existing phone number from another provider and use it as an Extra Line. Once the porting process is complete, you can call and text using the YouMail app while keeping the same number. This guide explains eligibility requirements, required information, and how to submit a port request successfully.
Key benefits/use cases
Keep your existing number: Continue using a phone number you already own
Extra Line functionality: Call and text from the ported number using the YouMail app
Centralized communication: Manage multiple numbers within one YouMail account
Flexible plan usage: Add a ported number without replacing your primary line
How to port your number to YouMail
Porting your number to YouMail transfers service for that phone number from your current provider to YouMail and enables it as an Extra Line.
To port your number to YouMail, follow these steps:
Confirm that your plan is eligible for number porting.
Eligible plans include Solo, Growth, Small Business, YouMail Essential, YouMail Complete, and YouMail Ultimate.Verify that your current phone number is active with your existing provider.
The number must remain fully active throughout the entire porting process.Gather the required account and carrier information listed below.
Ensure all details exactly match your current carrier’s records to avoid delays.From the email address on file for your YouMail account, email the required information to [email protected].
Attach all requested documents in PDF format where applicable.Keep your YouMail plan active and monitor email updates from the YouMail support team until the port is completed.
Important: YouMail does not support porting toll-free numbers such as 800, 888, or 855 numbers.
Note: YouMail is not a wireless provider. Porting timelines are similar to wireline or IP ports and can take up to two weeks or longer, depending on the carrier.
Tip: Request a Customer Service Record (CSR) from your carrier in advance to help resolve potential discrepancies.
Pro tip: Check your plan’s virtual line limit before submitting a port request. You may need to upgrade your plan to avoid delays.
Required information for port requests
Include the following details in your email to YouMail Support:
Name
Business name
Phone number to be ported
Service address
Carrier PIN
Copy of bill (COB) from your carrier dated within the last 30 days
The bill must clearly show:
Client name
Business name (if applicable)
Service address
Carrier account number
Optional:
Customer Service Record (CSR) from your carrier
Important: Any mismatched or missing information may result in the port request being cancelled and resubmitted, causing significant delays.
Known Issues and Carrier-Specific Notes
Google Voice: Numbers must be unlocked before porting and may require a fee
MagicJack: The carrier PIN is your account password. You must change it to a 6-digit number that does not start with 0
Vonage: Release delays are common, and responses may take several days
All Canadian numbers: Manual processing is required and takes a minimum of two weeks
Comcast, Grasshopper, AT&T: Each provider has specific porting requirements. Follow YouMail’s carrier-specific instructions