If you were a PhoneTag user and have recently joined the YouMail community, this article explains what changed, how your PhoneTag voicemail has been migrated, and what additional features YouMail brings to your voicemail experience.
Overview
YouMail has integrated PhoneTag services into its platform, giving PhoneTag users access to a broader set of voicemail and call management tools. Your voicemails and personal account details were automatically transferred, and you can sign in using your existing PhoneTag credentials. This article answers frequent questions about the transition and highlights what YouMail offers beyond basic voicemail.
Key benefits/use cases
Continued voicemail access: Your PhoneTag voicemails and settings were moved to YouMail, so you can continue using voicemail as before
Voicemail transcription: YouMail transcribes voicemail so you can read messages in the app, on the web, in email, or by text
Spam filtering: YouMail adds caller protection that filters spam and unwanted calls
Advanced call features: YouMail includes features like custom voicemail greetings, auto-reply, and extra lines (virtual numbers) for more flexible calling
Self-service support: Access help articles and support directly from the YouMail Help Center
What is YouMail?
YouMail is a voicemail and call management service that includes voicemail-to-text transcription, customizable greetings, spam blocking, and other advanced features. It has replaced PhoneTag’s voicemail service on the backend, giving former PhoneTag customers access to a broader set of capabilities without losing voicemail access.
Important: Depending on the features you want (such as extra lines, auto-reply, or business tools), you may need to upgrade to a Plus, Professional, or other paid plan. |
How do I access my old PhoneTag voicemails?
Your PhoneTag data, including voicemails and personal profile information, has been automatically transferred to your YouMail account. To access them:
Sign in to YouMail.com or open the YouMail app
Use the email address and password you used for PhoneTag
You’ll see your existing voicemails and settings in your YouMail inbox
There’s no separate activation required unless you want YouMail to also be incorporated for call blocking/screening or any of the additional features we provide.
What features does YouMail offer that PhoneTag didn’t?
YouMail expands on PhoneTag’s voicemail offering with features designed for modern call management:
Larger inbox storage, so you don’t need to delete old voicemails frequently
Virtual numbers (Extra Lines) you can forward to your main number or assign independent greetings
Custom voicemail greetings for individual contacts, or upload your own recording
Advanced spam blocking using community and global data to stop nuisance calls
Auto-Reply sends callers a text response automatically after a voicemail
Email Copying of voicemail alerts to additional email addresses
These tools help you manage voicemail and calls more efficiently on both personal and business levels.
Do I need to do anything to get started with YouMail?
No, if you were already a PhoneTag user, your voicemails and account info were already migrated. You can:
Sign in with the same credentials you used for PhoneTag
Review or set up conditional call forwarding if you want YouMail to handle your voicemail and spam blocking directly
Tip: After signing in, explore the YouMail dashboard or mobile app to see new features and settings you didn’t have in PhoneTag.
FAQs
Will my PhoneTag voicemail messages still be available?
Yes, all your PhoneTag voicemails, profile information, and settings were automatically migrated to YouMail so you can continue accessing them.
Do I need to reactivate my number with YouMail?
Unless your voicemails aren't being transcribed, there isn't anything for your change. If you're not getting your messages transcribed, you'll either enable:
If you're using a landline carrier or have a PBX setup that doesn't support conditional call forwarding, the dropbox feature would need to be confirmed
Are there features in YouMail that weren’t in PhoneTag?
Yes, YouMail offers expanded voicemail storage, spam blocking, auto-reply, virtual (extra) lines, and customizable greetings that were not part of the PhoneTag service.
Do I have to upgrade to a paid plan to use YouMail?
Basic voicemail access and transcription remain available, but some advanced features, such as extended inbox capacity, extra lines, or business tools, may require upgrading to a paid YouMail plan.