Forward voicemail emails from another provider into your YouMail inbox.
Overview
YouMail Drop Box lets you collect voicemail messages from other voicemail systems—such as VoIP or PBX providers—directly into your YouMail inbox. By forwarding voicemail notification emails that include an audio attachment, YouMail automatically converts them into playable voicemail messages.
Key benefits
Centralized voicemail: View all voicemails in one YouMail inbox
Easy setup: Works with simple email forwarding
Provider flexibility: Supports VoIP and PBX systems
Audio preservation: Keeps original voicemail recordings
Before you begin
You must have access to email forwarding from your voicemail provider
Voicemail emails must include an audio attachment
Supported audio formats are .wav and .mp3
Note: Forwarding rules are configured through your email service, not in YouMail.
How to use YouMail Drop Box
Follow these steps to start sending voicemail messages to YouMail Drop Box.
Step 1: Find your YouMail Drop Box email address
Your Drop Box email address is:
[your 10-digit phone number]@my.youmail.com
Example:
[email protected]
Step 2: Set up email forwarding
Open the email account that receives voicemail notifications from your VoIP or PBX provider
Create an email forwarding rule
Forward voicemail notification emails to your YouMail Drop Box email address
Important: Refer to your email provider’s documentation for instructions on creating forwarding rules.
Step 3: Confirm audio attachment format
Make sure forwarded voicemail emails include:
An audio attachment in .wav or .mp3 format
Without an audio attachment, YouMail cannot add the voicemail to your inbox.
Step 4: Check your YouMail inbox
Once forwarding is set up correctly:
The voicemail audio will appear in your YouMail Inbox
Messages behave like standard YouMail voicemails
Automatic message acceptance
Voicemail notifications are automatically accepted and added to your YouMail inbox when they come from:
A supported provider
An email domain associated with your account (listed under My Accounts on YouMail.com)
An email address saved in your YouMail Contacts
Tip: Adding your voicemail notification email address to YouMail Contacts helps ensure delivery.
Troubleshooting
Voicemails are not appearing in my inbox
Confirm emails are being forwarded to the correct Drop Box email address
Verify the email includes a .wav or .mp3 attachment
The email forwarded but no voicemail was added
The message may not include an audio file
The attachment format may be unsupported
Some messages appear but others do not
Check whether all messages are coming from the same sender
Add the sender email address to YouMail Contacts
My provider is not supported
YouMail may still accept messages if the email domain or address is trusted
Contact support if messages are consistently rejected
Common questions
What is YouMail Drop Box?
YouMail Drop Box is a feature that converts voicemail notification emails from other providers into YouMail voicemail messages when they include an audio attachment.
What email address do I send voicemails to?
Send forwarded voicemail emails to your 10-digit phone number @my.youmail.com, using the phone number associated with your YouMail account.
What audio formats are supported?
YouMail Drop Box supports voicemail audio attachments in .wav and .mp3 format.
Can I use Drop Box with any voicemail provider?
YouMail Drop Box works with many VoIP and PBX providers as long as voicemail notifications include a supported audio attachment.
Do I need to set up forwarding in YouMail?
No. Email forwarding must be configured through your email provider, not inside YouMail.
Why are some voicemail emails accepted automatically?
Emails from supported providers, trusted domains, or addresses saved in your YouMail Contacts are automatically accepted and added to your inbox.