Close your Account Via the iPhone App

Notes: 

• Subscriptions purchased through the App store must be canceled via the Subscriptions tab within iOS settings.
• Canceling an In-App Purchase (AKA IAP) stops the automatic billing but keeps the plan active until the end of the subscription period (monthly or annual). You can choose whether you want to continue using the service until it expires or not. 
• Refunds for IAPs must be handled through Apple. You can find instructions here.

• Open the YouMail App on your device and select the menu in the upper left (☰) and then the gear icon in the bottom left-hand corner. 

• At the bottom of the settings page, select the option Data & Privacy. 

• Select Request Account Deletion. 

For IAP (In-App Purchases)

• You will need to follow the instructions provided in order to cancel the subscription via the iOS subscriptions tab.
• Open iOS Settings App> Tap your name> Tap subscriptions> Then tap YouMail. 
• Select the option to cancel the subscription.
  
  *Once done successfully, you will be opted out of the automatic renewal. You can choose whether you want to use the plan until the expiration date. If you have canceled your app store plan and want to close your account now, please reach out here: YouMail Support - Submit a Ticket Here!

For Direct Billing (through YouMail)

• You will be brought to the account page for your YouMail account. Scroll to the bottom of the page and select the Close Account button.

• Select the Go to Billing button in order to manage your active subscription(s). 

• Selecting the Change Plan button will give you the option to either upgrade or cancel.
• Select the Cancel Plan button. 

• The app will automatically prompt you if you are sure you would like to cancel. You are prompted twice to ensure that there are no mistakes made since cancellations are final.
• Select the Continue option until you have received confirmation that your order has been cancelled.