How to Cancel an Order – Help Center

If you would like to have an order you placed through YouMail canceled, you can do so easily and quickly by following a few simple steps.

Notes:

If the order was purchased in-app, you must cancel your subscription via Google Play or Apple.
Canceling your plan will immediately remove all paid features from your account.
- This includes any Extra Line numbers, your expanded inbox capacity, and more.
Canceled subscriptions are not prorated (view our refund policy here).
- If you cancel within the first 14 days of a new order, you'll receive a full refund.
Canceling a paid order reverts you to the free subscription and does not stop the forwarding of your missed calls to our system.
- Deactivation must occur to return to your carrier voicemail.

Sign in to your YouMail account here. From the left-hand panel, select Account then select Billing.
Under the Your Subscriptions view, click Change Plan and then select Cancel Plan.

Select Cancel this order.
Once you select cancel order, a pop-up will appear outlining the changes that will be made to your YouMail Plan.
Hit Continue once reviewed and follow the on-screen prompts.