Unsupported Carriers
First, make sure you check our Supported Carriers Help Center article to see if your carrier is supported.
YouMail relies on a feature called Conditional Call Forwarding (CCF) to receive your missed calls from your carrier. While most carriers offer CCF to their users, sadly, some don't, making it impossible for you to use YouMail. Yes, this breaks our hearts too.
While we can’t speak on behalf of your carrier, they likely don’t offer CCF to cut costs for themselves. For more information, we would recommend contacting your carrier directly. We would also recommend asking them to add Conditional Call Forwarding; carriers tend to cooperate once they hear directly from their customers.
See our full list of unsupported carriers:
| Assurance Wireless | Boost Mobile | Cellcom | Cellular South |
| Claro | Cleartalk | Consumer Cellular | Family Mobile |
| Freedom Pop | Google Voice | Google Fi (formerly Project Fi) |
i-Wireless |
| Inland Cellular | Metro PCS | Net 10 | Virgin Mobile (US prepaid) |
| Simple Mobile & Visible | |||
What can I do to get YouMail?
Great question! If you’re on a carrier that doesn’t support YouMail, don’t give up just yet. We have a solution for you— Ting!
YouMail partnered up with Ting and we are now offering a free $50 credit to Ting if you sign up through this link. The average Ting bill is only $23 a month, so that’s basically 2 months of free service! You can read more about why we love Ting here. Another affordable carrier that supports YouMail is Mint Mobile.
See Also:
Why am I still getting SPAM calls?
| Not finding a resolution to your issue? Submit a request here! We'd love to get your issue resolved. |