Overview
Call forwarding for Metro by T-Mobile allows YouMail to receive unanswered calls and connect callers to your YouMail voicemail. YouMail uses a carrier feature called Conditional Call Forwarding (CCF), which forwards calls only when you don’t answer, your line is busy, or your phone is unreachable. This guide explains how to add Call Forwarding to your Metro by T-Mobile account and activate YouMail.
Key benefits/use cases
YouMail voicemail activation: Enable Conditional Call Forwarding so YouMail can answer missed calls
Carrier-level reliability: Use Metro by T-Mobile’s built-in Call Forwarding feature
Simple setup options: Add Call Forwarding through Customer Service or the MyMetro app
Spam protection support: Allow YouMail to filter spam and unwanted calls before voicemail
How to enable call forwarding for Metro by T-Mobile
To enable call forwarding for Metro by T-Mobile and activate YouMail, follow these steps:
Add the Call Forwarding feature to your Metro by T-Mobile account.
Metro by T-Mobile offers Call Forwarding for $1 per month.
You can add this feature by:Contacting Metro by T-Mobile Customer Service, or
Using the MyMetro app
Use the MyMetro app to manage your features (optional).
Metro by T-Mobile provides a walkthrough video showing how to navigate the MyMetro app and manage account features.⬇️
Metro by T-Mobile – How to Use the myMetro App (Video)
Activate YouMail call forwarding.
Once Call Forwarding is active on your account:
Open the YouMail setup page for your device
Select the drop-down arrow next to Edit
Select Forward to YouMail
Complete activation.
Follow the on-screen instructions to finish enabling Conditional Call Forwarding and connect your calls to YouMail.
Important
Call Forwarding must be active on your Metro by T-Mobile account before YouMail activation can succeed. If activation fails, contact Metro by T-Mobile support to confirm that Conditional Call Forwarding is enabled on your line.
Note
Conditional Call Forwarding only forwards calls when you don’t answer, your line is busy, or your phone is unreachable. Your phone will continue to ring normally for answered calls.
Tip
If you change phones, SIM cards, or Metro by T-Mobile plans, you may need to reactivate call forwarding to keep YouMail working correctly.