Overview
Rogers and Freedom Mobile subscribers in Canada can use conditional call forwarding to have YouMail manage missed calls and voicemail. This guide provides step-by-step instructions for activating call forwarding for both carriers, including required codes and tips for ensuring proper setup.
Key benefits / use cases
Conditional call forwarding: Forward calls only when busy, unanswered, or unreachable
Voicemail management: YouMail handles missed calls instead of your carrier voicemail
Canadian carrier support: Includes Rogers and Freedom Mobile
How to activate call forwarding on Rogers
To forward calls from Rogers to YouMail, follow these steps:
Cancel existing Rogers voicemail services, including Call Answer and One Number, to allow new forwarding numbers.
Dial *91 and *93 to remove Rogers voicemail.
Dial *61*[Your YouMail Deposit Number]# to forward calls if there is no answer.
Dial *62*[Your YouMail Deposit Number]# to forward calls if your phone is unreachable.
Dial *67*[Your YouMail Deposit Number]# to forward calls when your line is busy.
Tip: Have your YouMail Deposit Number ready before dialing. Include all * symbols and # as shown.
How to activate call forwarding on Freedom Mobile
Freedom Mobile also supports conditional call forwarding. To set it up:
Dial *61*[Your YouMail Deposit Number]# to forward calls if there is no answer.
Dial *62*[Your YouMail Deposit Number]# to forward calls if your phone is unreachable.
Dial *67*[Your YouMail Deposit Number]# to forward calls when your line is busy.
Optionally, dial *004*[Your YouMail Deposit Number]# to forward all conditional calls at once (combines 61, 62, and 67).
Important: Ensure that your YouMail Deposit Number is correct and local to avoid long-distance charges.
Pro tip:
After activation, have someone call your number while it’s busy or unanswered. Confirm that the call is forwarded to YouMail and that you receive voicemail notifications.
Note: If you encounter issues during setup, contact YouMail Support for guidance.