Import your contacts into YouMail
Uploading contacts using a CSV file or your phone contacts helps you move your existing contacts into YouMail quickly and easily. This option is useful when switching to YouMail Visual Voicemail or syncing contacts from other services.
Key benefits
Fast setup: Import all contacts at once instead of adding them manually.
Wide compatibility: Upload contacts from popular email and contact apps.
Accurate caller info: See names and details for incoming calls and voicemails.
One-time or repeat use: Upload contacts whenever your list changes.
How to upload contacts via CSV on the web
Follow these steps to upload your contacts using a CSV file from the YouMail website.
Sign in to your YouMail account
Log in to your account using a web browser and open the My YouMail tab.
Open Contacts
Click the Contacts tab, then select Import from the toolbar above your contacts list.
Start the upload process
Click Upload Contacts File, then choose the program where your contacts are stored.
Create a CSV file
Follow the instructions for your selected app to export your contacts as a CSV (Comma-Separated Values) file.Note: CSV files are commonly supported by apps like Outlook, Outlook Express, Mozilla Thunderbird, Palm Desktop, LinkedIn, and Plaxo.
Upload the CSV file
Click Browse to locate your CSV file, then click Upload File to import your contacts.
Troubleshooting common issues
File will not upload: Make sure the file is saved as a
.csvfile and not another format.Missing contact details: Confirm that names and phone numbers were included when exporting the CSV file.
Duplicate contacts: Review your contacts list after uploading and remove duplicates if needed.
How to Upload Your Contacts from the Android app to Your Device
Follow these steps to import your phone contacts into the YouMail Android app.
Open the YouMail app
Launch the YouMail app on your Android device.Open the menu
Tap the three-line menu in the top-left corner of the screen.Go to Settings
Tap Settings from the menu.Select Contacts
In Settings, tap Contacts to manage contact options.Upload contacts
Tap Upload Contacts and allow permission when prompted so YouMail can access your phone contacts.
Start upload
Tap Start Upload to import your contacts into YouMail.
Important: YouMail needs permission to access your contacts. If permission is denied, contacts cannot be imported.
Troubleshooting common issues
Contacts did not import: Make sure contact permissions are enabled for the YouMail app in Android system settings.
Missing names or numbers: Confirm your contacts are saved to your phone or Google account, not just the SIM card.
Upload option not visible: Ensure you are using the latest version of the YouMail Android app.
How to Import Your Contacts from the iOS app to Your Device
Learn how to import contacts from the YouMail iOS app directly into your phone’s Contacts app.
Overview
Importing your contacts from the YouMail iOS app to your device helps keep your contact list consistent and up to date. This feature lets you download contacts stored in YouMail directly to your iOS Contacts app in just a few taps.
Key benefits/use cases
Centralized contacts: Keep all your YouMail contacts available in your device’s Contacts app for easy access.
Easy updates: Edit contacts in YouMail or online and keep information in sync.
Faster calling experience: Ensure names and greetings play correctly when contacts call.
One-time setup: Import contacts in minutes without manual entry.
How to upload contacts from the YouMail iOS app
Navigate to Contacts
Open the YouMail app on your iOS device.
Tap the Contacts icon in the bottom-right corner of the screen.
Select the three dots in the top right corner.
Enable Auto-save contacts to device.
Important:
Duplicate contacts with the same phone number can cause issues with the greeting that plays for callers. Before or after importing, make sure to remove repeated contacts from your device.
Tip
After importing, open the iOS Contacts app and confirm a few entries to ensure names and numbers transferred correctly.
Managing and editing imported contacts
Edit anywhere: Contacts can be edited in the YouMail app or through your online YouMail account.
Sync changes: If you edit a contact in your phone’s Contacts app and resync, those updates are reflected in YouMail.
Extra Line behavior: Custom greetings assigned to contacts do not apply when a contact calls an Extra Line ( this is by design).