YouMail

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Additional Info

Get instructions, troubleshooting help, and tips to make the most of your YouMail voicemail account.

Welcome to our Help Center!

Learn how to contact YouMail Support and get help.

How to Contact YouMail

Contact Us

Ensure your carrier’s built-in spam-blocking feature is turned off so YouMail can properly block spam calls

Disable Your Carrier's Blocking Service

Information regarding carriers and it's affect on you as a YouMail user. 

Carrier updates

Learn how to access Stripe, update payment methods, download invoices, and cancel your subscription.

How to manage your Stripe billing and subscription in YouMail

Learn why unrecognized charges may appear and how to resolve billing or payment issues.

Help with Billing

This section is devoted to anything that involves your payments here at YouMail. 

Billing and Finance

Get help for the most common issues with YouMail activation

Help with Activation

Why Isn’t My Custom Smart Greeting Working?

Fix Drop Box emails going to Spam in YouMail

Drop Box Voicemail Emails are Sent to the Spam Folder

Learn why Smart Greeting may not recognize a caller’s name and how to fix it.

Why is My Smart Greeting Not Saying My Caller's Name?

Learn why some voicemails may not be transcribed and how to improve transcription accuracy.

Why Was There a Problem Transcribing My Message?

Learn how to activate YouMail on an unlocked phone and resolve carrier-related activation issues.

Activating YouMail on an Unlocked Phone

If your issue is not specific to the iPhone or Android apps, you can find the solution here.

Miscellaneous Troubleshooting

How to Use YouMail on a Flip Phone

Learn why your calls go to YouMail instead of your carrier voicemail and how to switch back if needed.

Is YouMail Hijacking My Voicemail?

Locked vs. Unlocked Phones

Learn how to correct or update inaccurate information associated with your phone number in the YouMail Directory.

Updating your info in the YouMail Directory

Quickly locate your deposit number to forward calls directly to YouMail

How to Locate Your Deposit Number

Learn how to access voicemails left in your carrier inbox before switching to YouMail

How to Retrieve Messages from Your Old Voicemail Inbox

How to Upload Contacts

For instructions on any part of the YouMail experience not specific to the iPhone, Android, or Web, look here.

Miscellaneous Guides

To contact support, sign into your YouMail account

Helpful Links

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

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