Overview
YouMail Identify helps you take control of how your phone number appears in the YouMail Directory and across carrier partner networks. With YouMail Identify, you can update your display name and company, verify ownership of your number, remove incorrect spam labels, and monitor your number’s reputation with real-time alerts.
Key benefits
Correct caller name display: Ensure your business name appears correctly across carrier partner networks
Branded call treatment: Display professional branding to YouMail subscribers when you call
Reputation monitoring: Receive alerts when reports or status changes occur for your number
Verified owner badge: Show a verified badge that builds trust with call recipients
Redress support: Get help correcting incorrect names or spam labels tied to your number
Priority support: Access live chat and phone support for faster assistance
How to purchase and set up YouMail Identify
Purchasing and setting up YouMail Identify allows you to claim your phone number, verify ownership, and activate your benefits immediately.
To purchase and set up YouMail Identify, follow these steps:
Step 1: Find your number in the YouMail Directory
Visit the YouMail Directory.
Sign in to your YouMail account in the top-right corner if you have one.
Search for your phone number.
Select I Own This Number beneath your number listing.
Step 2: Enter your display name
Enter the name you want to display in the YouMail Directory.
Confirm the name you entered.
Note:
This name will appear to all YouMail subscribers once you complete the upgrade.
Step 3: Verify ownership
If you do not have a YouMail account, create one when prompted.
Verify ownership of your number via SMS by entering the code you receive.
If you cannot verify via SMS:
Select Continue without Verifying to proceed to purchase.
Important:
If you continue without SMS verification, you will be required to submit a copy of your phone bill after purchase to complete ownership verification.
Step 4: Complete your purchase
After verification, you will be taken to the payment screen.
Select Upgrade Now.
Enter your payment method.
Select Pay now.
Important:
YouMail Identify is billed annually upfront and renews automatically each year unless canceled.
Step 5: Access your benefits
After purchase:
Your number immediately displays a Verified Owner badge.
Any Spam Calls Detected labels are removed.
You receive daily email updates about changes to your directory listing.
Return to your number in the YouMail Directory and select Manage to update information or view events.
How to manage your YouMail Identify listing
Managing your YouMail Identify listing allows you to update your display name, company details, and view activity related to your number.
To manage your listing, follow these steps:
Sign in to your YouMail account.
Navigate to your number in the YouMail Directory.
Select Manage beneath your phone number.
Update your information, including name, company, or additional details.
Select Save to apply changes.
Note:
All activity related to your number, including safe or spam reports from YouMail subscribers, is displayed beneath your directory listing.
How to cancel your YouMail Identify subscription
Canceling your YouMail Identify subscription stops future renewals and ends service at the conclusion of your current billing period.
To cancel your subscription, follow these steps:
Navigate to your number in the YouMail Directory.
Select Manage.
Scroll to the bottom of the page.
Select Cancel subscription.
Review the cancellation terms.
Select Cancel to confirm.
FAQ
Who should use YouMail Identify?
Businesses and professionals who make outbound calls want to ensure their number displays correctly with a professional, verified presence.
How much does YouMail Identify cost?
The service is billed annually upfront with automatic renewal. Contact YouMail for current pricing.
What if I can’t verify my number via SMS?
You can proceed by selecting Continue without Verifying, but you must submit a copy of your phone bill after purchase to complete verification.
Will the spam label ever come back after I remove it?
Yes. If spam calling behavior is documented by YouMail in the future, the spam label may be reapplied.
How quickly will my updated information appear?
Your Verified Owner badge appears immediately. Updated name and company details show to YouMail subscribers right away, while carrier partner updates may take additional time.
Can I update my listing information after purchase?
Yes. You can update your name, company, and additional details at any time by selecting Manage on your directory listing.
What happens when my subscription renews?
Your subscription renews each year automatically on the same date as your original purchase unless you cancel.