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How to reset the spam number list in the YouMail app

Learn how to refresh your spam number list on Android or iPhone to restore spam blocking.

Overview

YouMail automatically updates spam numbers using reports from the community. In rare cases, the spam number list may not refresh as expected. This guide explains how to manually reset the spam number list in the YouMail app on both Android and iPhone to ensure spam blocking continues to work properly.

Key benefits/use cases

  • Restore spam blocking: Refresh your spam list if spam calls are no longer being blocked

  • Improve call protection: Ensure the latest reported spam numbers are applied

  • Quick troubleshooting: Resolve delays in automatic spam list updates


How to reset the spam number list on Android

Resetting the spam number list refreshes YouMail’s protection against known spammers. To reset the spam number list in the Android app, follow these steps:

  1. Open the YouMail app.

  2. Tap the Protection (shield) icon at the bottom of the screen.

  3. Select Known Spammers.

Once opened, the spam number list refreshes automatically, and your spam list is reset.

Important: If required permissions are disabled, the spam number list may not refresh correctly.

Note: Large volumes of spam reports can occasionally delay automatic updates.

Tip: Restart your phone after resetting the list if spam calls continue.


How to reset the spam number list on iPhone

Resetting the spam number list on iPhone refreshes YouMail’s spam protection and applies the latest known spam numbers. To reset the spam number list in the iOS app, follow these steps:

  1. Open the YouMail app.

  2. Tap the Protection (shield) icon at the bottom of the screen.

  3. Tap known Spammers.

  4. Tap Reset in the upper right-hand corner.

  5. Select confirm.

Opening the Known Spammers list automatically refreshes the spam number list.

Important: Spam blocking on iPhone requires Call Blocking & Identification to be enabled in iOS settings.

Note: Changes may take a few moments to apply after refreshing the list.

Tip: Close and reopen the YouMail app after resetting the list for best results.


Before resetting, confirm these settings

Ensure the following settings are enabled so YouMail can properly block spam calls:

  • YouMail Directory
    In the YouMail app, go to Settings > Caller ID > Use YouMail Directory and confirm it is enabled.

  • Device permissions

    • Android: Go to Settings > Apps > YouMail > Permissions and ensure all permissions are allowed

    • iPhone: Go to Settings > Phone > Call Blocking & Identification and enable YouMail

Pro tip: Keeping your app updated ensures you always receive the latest spam protection improvements.

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