Overview
YouMail Groups let you organize contacts into categories and assign specific greetings to each group. This feature ensures that callers from the same group hear a consistent, personalized message, making it ideal for family, coworkers, or clients. Group greetings take priority over individual contact greetings, providing a streamlined way to manage your voicemail experience.
Key benefits
Personalized greetings – Assign specific messages to different groups of contacts
Better organization – Keep your contacts categorized by relationship or purpose
Flexible management – Add or edit contacts through the app or online account
Priority system – Group greetings override individual contact greetings
Cross-platform access – Manage groups from web, mobile app, or iPhone
How to create and manage contact groups
Web Platform
Log in to YouMail.com
In the left-hand menu, click Groups
Click + Add Group in the top right corner
Enter a name for your new group
Click Add
You'll be redirected to the Groups page showing all your groups
Mobile App (Android)
Open the YouMail app and go to the contacts tab
Tap Groups
Tap the Plus Icon in the right-hand corner
Enter the name of your group
Tap Assign Member to add contacts to the group
Tap What They Hear to choose the greeting
Set greeting priority (contact-specific or group-specific)
Save your changes
iPhone App
Open the YouMail app and go to the contacts tab
Tap Groups
Tap the Plus Icon in the bottom right-hand corner
Enter the name of your group and tap Save
Tap the name of the group created
Tap Assign Member to add contacts to the group
Select contacts by clicking the checkbox to the left of the contacts
Save your changes by clicking the tick in the upper right-hand corner
Tap What They Hear to choose the greeting
Tap "Select from greeting list."
Click the check box to the left ofthe greeting
Click tick in right hand corner
Customize group greetings
Select Groups from the left-hand panel
Choose the group you want to customize
Click the three dots at the top right corner
Select Change Greeting from the dropdown
Choose your preferred greeting from your system greetings list
Click Save
Additional sections
Editing contacts – You can edit contacts through the app or online account. Updates from your phone's contact list will sync to YouMail after resyncing.
Duplicate contacts – Contacts with the same phone number can cause greeting issues. Remove duplicates to avoid problems.
Extra Lines limitation – If a contact calls an Extra Line and has a custom greeting assigned, the custom greeting will not play (this is by design).
Cross-platform sync – Changes made on one platform appear on all others within minutes
FAQs
Do group greetings override contact-specific greetings?
Yes – when a contact is in a group, the group greeting takes priority over any individual contact greeting.
Can I add the same contact to multiple groups?
Yes – a contact can be added to multiple groups, but only one group greeting will play based on your settings.
What happens if I have duplicate contacts?
Duplicate contacts (with the same phone number) can cause issues with which greeting plays. Remove duplicates to avoid problems.
Can I manage groups from the mobile app or iPhone?
Yes – all group management features are available across web, mobile app, and iPhone platforms.
How do I know which greeting will play for a contact?
The system prioritizes: group greeting > contact-specific greeting > default greeting.
What if I want to change a contact's group assignment?
Edit the contact's group assignment through the Contacts or Groups menu, and the new greeting will take effect immediately.
Are there any limitations to group management?
The main limitation is that Extra Lines don't play custom greetings for contacts, regardless of group assignments.
How long does it take for changes to sync across platforms?
Changes sync within minutes across all platforms.
Can I use community greetings for groups?
Yes – browse the library of pre-recorded greetings and add them to your account for use with groups.