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Pausing your call protection

Learn how to temporarily pause call protection and automatically restore protection after a selected time.

Overview

Pausing call protection allows you to temporarily stop spam and scam call blocking when you are expecting an important call. Unlike disabling protection, pausing automatically reactivates protection after your selected time period. This guide explains how to pause call protection and manually resume it on both iOS and Android devices.


Key benefits/use cases

Temporary call access: Allow important calls to reach you without permanently disabling protection
Automatic reactivation: Call protection turns back on after your selected timeframe
Flexible time options: Choose pause durations that match your needs
Cross-platform guidance: Steps for both iOS and Android devices


How to pause call protection on iOS

To pause call protection on iOS, follow these steps:

  1. Open the YouMail app

  2. Tap the Shield icon in the center of the bottom navigation bar

  3. Select Call Protection

  4. Choose your preferred pause timeframe:

    • 1 Hour

    • 4 Hours

    • 12 Hours

    • 24 Hours

    • Indefinite

Important: While call protection is paused, spam and scam calls will not be blocked.

Note: If you select a specific timeframe, the automatic reactivation time appears below Paused.

Tip: Set the pause duration only for the time you expect to receive important calls to reduce spam risk.


How to pause call protection on Android

To pause call protection on Android, follow these steps:

  1. Open the YouMail app

  2. Tap the call protection icon (Shield icon with a tick) in the bottom-center of the screen

  3. Select Call Protection

  4. Tap Pause Protection

  5. Choose your preferred pause timeframe:

    • 1 Hour

    • 4 Hours

    • 12 Hours

    • 24 Hours

    • Indefinite

Important: Pausing call protection stops blocking spam and scam calls until it automatically reactivates or you resume it manually.

Note: Android users will also see the reactivation time displayed under Paused.

Tip: Please always test with a quick call to make sure protection pauses correctly.


How to resume call protection

To manually reactivate call protection before the automatic timer ends:

  1. Open the Protection page in the YouMail app

  2. Tap Resume
    OR

  3. Tap the Call Protection box to turn protection back on

Pro tip: If you receive your expected call early, manually resuming protection helps prevent additional spam calls.

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