Overview
Pausing call protection allows you to temporarily stop spam and scam call blocking when you are expecting an important call. Unlike disabling protection, pausing automatically reactivates protection after your selected time period. This guide explains how to pause call protection and manually resume it on both iOS and Android devices.
Key benefits/use cases
• Temporary call access: Allow important calls to reach you without permanently disabling protection
• Automatic reactivation: Call protection turns back on after your selected timeframe
• Flexible time options: Choose pause durations that match your needs
• Cross-platform guidance: Steps for both iOS and Android devices
How to pause call protection on iOS
To pause call protection on iOS, follow these steps:
Open the YouMail app
Tap the Shield icon in the center of the bottom navigation bar
Select Call Protection
Choose your preferred pause timeframe:
1 Hour
4 Hours
12 Hours
24 Hours
Indefinite
Important: While call protection is paused, spam and scam calls will not be blocked.
Note: If you select a specific timeframe, the automatic reactivation time appears below Paused.
Tip: Set the pause duration only for the time you expect to receive important calls to reduce spam risk.
How to pause call protection on Android
To pause call protection on Android, follow these steps:
Open the YouMail app
Tap the call protection icon (Shield icon with a tick) in the bottom-center of the screen
Select Call Protection
Tap Pause Protection
Choose your preferred pause timeframe:
1 Hour
4 Hours
12 Hours
24 Hours
Indefinite
Important: Pausing call protection stops blocking spam and scam calls until it automatically reactivates or you resume it manually.
Note: Android users will also see the reactivation time displayed under Paused.
Tip: Please always test with a quick call to make sure protection pauses correctly.
How to resume call protection
To manually reactivate call protection before the automatic timer ends:
Open the Protection page in the YouMail app
Tap Resume
ORTap the Call Protection box to turn protection back on
Pro tip: If you receive your expected call early, manually resuming protection helps prevent additional spam calls.
