Overview
A Status Greeting allows YouMail Professional subscribers to let callers hear their current availability instead of a standard “unavailable” message. Status Greetings are part of the Smart Greeting feature and can announce situations like being in a meeting, on vacation, or out of the country. This guide explains how to set up and manage a Status Greeting from the YouMail website.
Key benefits/use cases
• Set expectations: Let callers know your current status
• Professional communication: Sound more responsive and organized
• Time-based updates: Automatically expire a status greeting
• Flexible control: Easily update greetings from the web
What is a status greeting?
A Status Greeting is a premium feature available to YouMail Professional subscribers. It allows Smart Greetings to say something other than “unavailable,” based on your current status.
Examples of Status Greetings include:
• “Hi John, Mary is currently on vacation until September 19.”
• “Hi John, Mary is in a meeting until 3:00 PM.”
• “Hi John, Mary is out of the country.”
How to set up a status greeting on the web
To set up a Status Greeting, follow these steps:
Sign in to your account on the YouMail website
From the left-hand menu, click Greeting Summary
Select Edit Smart Greeting
Locate Status
Click the drop-down arrow and choose a status
(Optional) Set the status to expire
Toggle On
Select a date and time for the status to end
Select Save to update your Smart Greeting
Ensure your Smart Greeting is set as your Main greeting or applied to your Extra Line
Important: Status Greetings are available only to YouMail Professional subscribers.
Note: If the Smart Greeting is not set as your Main greeting or applied to your Extra Line, callers may not hear the Status Greeting.