YouMail

Get help for the most common issues with YouMail activation

Help with Activation

Why Isn’t My Custom Smart Greeting Working?

Fix Drop Box emails going to Spam in YouMail

Drop Box Voicemail Emails are Sent to the Spam Folder

Learn why Smart Greeting may not recognize a caller’s name and how to fix it.

Why is My Smart Greeting Not Saying My Caller's Name?

Learn why some voicemails may not be transcribed and how to improve transcription accuracy.

Why Was There a Problem Transcribing My Message?

Learn how to activate YouMail on an unlocked phone and resolve carrier-related activation issues.

Activating YouMail on an Unlocked Phone

If your issue is not specific to the iPhone or Android apps, you can find the solution here.

Miscellaneous Troubleshooting

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Helpful Links

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Create your workspace and invite the people you work with.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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