YouMail offers different support options depending on your subscription level and your preferred contact method. This article explains the support hours, the channels available (chat, email, phone), and the access rights tied to each plan so you know exactly how and when you can get help.
Overview
YouMail’s support team is staffed during set hours throughout the week, and the support channels you can use depend on your subscription plan. Free users have access to self-service and articles, while paid plans give you access to prioritized chat, email, and phone support during business hours. Understanding support availability helps you choose the right way to get answers when you need them.
Key benefits/use cases
Know when support is available: Understand the days and hours agents are on duty.
Choose the right support channel: Use chat, email, or phone based on your plan type.
Prioritize your request: Paid plans receive higher-priority responses.
Help Center self-service: Find articles and answers even outside support hours.
Support hours
YouMail’s live support is available according to the following schedule (all times Pacific Standard Time):
Monday through Friday: 5:00 AM to 5:00 PM PST
Saturday and Sunday: 8:00 AM to 4:00 PM PST (email support only)
Support channels by plan
YouMail offers different support access depending on your subscription level:
Free subscribers
Access to self-service resources (Help Center articles, search, answer bot)
No live chat or phone support
Email ticket submission during support hours via the Help Center interface may be possible, but is not prioritized
Plus subscribers
Priority email support
Live chat support during weekday business hours
Faster responses than free-tier users
Call Backs: Our support team can give you a call if requested, but this is discretionary. Decisions are based on:
Issue difficulty - Advanced/prolonged troubleshooting.
Users with disabilities.
Professional Subscribers (Essentials, Complete, or Ultimate)
Highest priority support
Chat, email, and phone support during weekday business hours
Concierge Appointments: Book a time in advance for us to reach out to you.
How to contact support
You can access support directly from within your YouMail account:
From the website:
Sign in to YouMail.com
Click the Help tab at the bottom of the left navigation pane
Select the support channel available for your plan (chat, email, or phone).
Describe your issue clearly, including account details and relevant phone numbers.
From the iOS App:
Open the iOS App
Tap on the Settings Icon in the upper left corner.
Scroll and select Help & Support
From the Android App:
Open the Android App
Tap the Menu icon (upper left corner)
Select Help
When support may not be available
YouMail’s live support team is not available outside the published hours above. If you try to reach support outside those hours:
You can still search or browse the Help Center for articles.
You may be able to submit an email ticket via the support widget, but responses will occur when support reopens.
Note: Support availability may vary slightly during holidays or special events. Always check the support widget or homepage for the most current information. |
What to include in your support request
To help YouMail support assist you quickly:
Your YouMail email address and associated phone number
A detailed description of the issue
Screenshots or error messages (if any)
Any steps you’ve already tried
Providing this information up front can help reduce back-and-forth and get you a faster resolution.