Overview
Bell Mobility customers can use YouMail by enabling the correct call forwarding option on their line. To ensure YouMail works properly and to avoid long-distance charges, you must enable No Answer Transfer and confirm that your YouMail Deposit Number is local. This article explains Bell Mobility's call forwarding options, setup steps by network type, and important billing considerations.
Key benefits/use cases
Correct YouMail activation: Ensure missed calls forward to YouMail properly
Avoid extra charges: Prevent long-distance and per-minute forwarding fees
Carrier-specific guidance: Follow Bell Mobility–approved call forwarding steps
Reliable voicemail delivery: Allow callers to reach YouMail only when calls go unanswered
Bell Mobility call forwarding options
Bell Mobility offers two call forwarding features. Only one is recommended for YouMail.
Call Forwarding (Immediate Transfer)
This option forwards calls after the first ring, giving you little or no chance to answer.
Not recommended for YouMail
Calls bypass your phone too quickly
No Answer Transfer (recommended)
This option allows your phone to ring before forwarding unanswered calls to voicemail.
Required for YouMail to function correctly
Ensures callers reach YouMail only if you don’t answer
Important: You must enable No Answer Transfer for YouMail to work as intended.
Before you activate call forwarding
Before setting up call forwarding with Bell Mobility, make sure you:
Disable Bell carrier voicemail to prevent conflicts with YouMail
Confirm your YouMail Deposit Number is local to avoid long-distance charges
Note: If your Deposit Number is not local, contact YouMail Customer Support to update it before activating call forwarding.
How to activate call forwarding on Bell Mobility
The steps to enable call forwarding depend on your Bell Mobility network type.
How to activate call forwarding on HSPA/UMTS networks
To activate call forwarding on modern smartphones, follow these steps:
Open your phone’s Call Settings.
Select Call Forwarding.
Choose Forward when unanswered (No Answer Transfer).
Enter your YouMail Deposit Number.
Save your changes.
You will receive a confirmation text message once call forwarding is active.
How to activate call forwarding on EVDO / 1XRTT networks
To activate call forwarding on older CDMA devices, follow these steps:
Dial *72 from your mobile phone.
Enter the 11-digit YouMail Deposit Number
(1 + area code + phone number).Press SEND.
Wait for the confirmation tone.
Bell Mobility call forwarding rates
Bell Mobility may charge for forwarded calls, depending on your plan.
Pay-per-use call forwarding: $0.25 per minute
Call forwarding add-on plan: Available on some Bell plans (check with Bell)
Important: Forwarding calls to a long-distance Deposit Number may result in additional long-distance charges.
Tip: Always confirm your Deposit Number is local before activating call forwarding.
Need help?
If you are unsure whether your Deposit Number is local or need help setting up call forwarding, YouMail Support is happy to assist.
Pro tip: After activation, place a test call to your number and let it ring unanswered to confirm that YouMail answers the call.