Articles in this section

See more

Activating Call Forwarding With Bell Mobility

Avatar
Sabrina Diaz
Updated
Follow

Bell Mobility customers can connect to YouMail! If your calls are forwarded to a long distance number, you will be billed for long distance charges. Bell Mobility allows it's users to add Call Forwarding to their plans, or there is a pay-per-use service for $0.25 per minute.

Add the Bell Mobility rate plan here!

Please be aware that Bell Mobility offers two different call forwarding plans.

  1. Call Forwarding: All calls are forwarded to the deposit number after the first ring, which does not give the user time to pick up the call.
  2. No Answer Transfer: Calls will ring and give the user a chance to pick up the call, if the calls if not answered it will be transferred/forwarded to the deposit number.

In order for YouMail to work properly our users will need to enable the No Answer Transfer option. Check to see if you have the No Answer Transfer feature on your plan. Also, please disable your carrier voicemail plan and ensure your YouMail Deposit Number is a local number to you to avoid long distance charges. This can be done by following the instructions below:

Turning off Bell Mobility's Call Forwarding

Please be aware that there are different instructions for the different networks under Bell Mobility

For the HSPA/UMTS network

  1. Go to the "Call Settings" menu from the main menu of your phone and select "Call Forwarding"
  2. Select the Call Forwarding type you'd like to deactivate. In this case, deactivate "Call Forwarding" not "No Answer Transfer"
  3. Follow the prompt to deactivate

For the EVDO/1XRTT network

  1. Dial *720 from your phone
  2. Press SEND
  3. You will hear a tone to confirm the deactivation

Forwarding to YouMail

  1. Dial *92 on your phone followed by the 11-digit deposit number where you'd like your calls transferred (1 + area code + number)
  2. Press SEND
  3. You will hear a tone to confirm the activation

 

Click here to view the Bell Mobility's Call Forwarding FAQ and follow the instructions for No Answer Transfer to send missed calls over to YouMail.

Related articles

Comments

3 comments

Sort by Date Votes
  • Avatar
    Lucas Guillemette

    Ok guys, so automatic activation by Youmail didn't work for me but I was able to figure it out with Bell's support page. So I'm using a Note 5 and when I called customer support they didn't understand what I was talking about.

    So first you have to add the call forwarding feature to your plan, which is easy to do on the website. For me it's $3/month, -$0.25/min. You most likely have voicemail already setup, I think it's pretty standard now. So go to your phone's ''Phone'' app, go to ''Call setting'', then ''Call forwarding''. You see the numbers underneath the forwarding setting? For example ''Forward when busy'' with underneath a +1xxxxxxxxxx forward number. That's the number of your Bell voicemail that Youmail is trying to override. Except when Youmail tries to override it with that *92xxxxxxxxxx it's not working. Don't worry.

    Now go to youmail activation setting and instead of pressing that big orange button called ''Activate'' go to ''Additional information'' and checkout that *92xxxxxxxxxxx number. Now those 10 digits after the *92, that's what you want to paste as the ''Forward when busy'' (and desired other forwarding options) preceded by a +1. So it should look like a +1xxxxxxxxxx like the original number that was in place.

    Make sure it's a that forwarding number provided by Youmail has a local area code.

    And... you're welcome!

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    Hi Lucas. We're glad you found that information! We also have an article about setting up your call forwarding internally here: https://support.youmail.com/hc/en-us/articles/209121717

    The instructions you provided are not for all phones. Most YouMailers will be able to get connected with the the *92 code provided, however some phones, like the Note 5, will not connect with this code and will have to enter this number in their call forwarding settings as you have mentioned. The link above also has more instructions.

    0
    Comment actions Permalink
  • Avatar
    Clive Wright

    IPHONE ON BELL MOBILITY ONLY

    I just went through this using an iPhone on Bell Mobility. NOTE: The *92 method does not work and there is no way to do this in the Settings app of the iPhone. It took a while to work through with Bell support staff. So here's what you do:

    • Make sure you have call forwarding on your account ($3/mo as mentioned above)
    • Dial **61*[10 digit phone number for your YouMail deposit number here, e.g.: 16047573121]# then hit Send (this will set up call forward no answer) - you can switch this off with #61#
    • Dial **62*[10 digit phone number for your YouMail deposit number here, e.g.: 16047573121]# then hit Send (this will set up call forward unreachable / out of coverage) - you can switch this off with #62#
    • Dial **63*[10 digit phone number for your YouMail deposit number here, e.g.: 16047573121]# then hit Send (this will set up call forward when busy) - you can switch this off with #63#

    Hope that helps somebody without having to spend an hour with tech support!

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk